[pianotech] Pre-tuning preparation

[Paul T Williams]

That's a good point, Jim.  "Tuning the Client"...especially new ones!!.... 
can take some time, but really valuable time (in your pocketbook, that is)

With a new customer, it takes a good 15-20 minutes to say hello, look at 
the piano, and make the really general 'look-over'.  It could also, with a 
great piano, and a customer that is willing to invest, take some 30-40 
minutes "to plant seeds" for future work.  This always worked for me in 
the past.  I Just tune it today, (as I will "get to know" the piano) and 
then talk some more at the end of the appointment.  The obvious will 
become apparent.   Immediate repairs not included, and just included in 
the visit with appropriate charges applying).

Other than that.  I've some customers who just say "hi, you know what 
you're doing" and I prep the previously tuned piano in only a few minutes 
and go for it. 

PW




From:
Diane Hofstetter <dianepianotuner at msn.com>
To:
<pianotech at ptg.org>
Date:
12/10/2009 04:02 PM
Subject:
[pianotech] Pre-tuning preparation




Jim,
It's just wonderful, hearing someone else say this!!!

 
It depends. "Prep" should take 5-10 minutes, really. And I have timed it, 
many, many times. But, time is relative. I feel my time is valuable, but I 
never find it wasted time when I talk with a widow that just needs to 
talk. Part of this business is great friendships and the love I have for 
clients. . .....If your kit is well organized and you have a "routine" 
down. 5 - 10. But NOT on the first visit, where you "tune the client".
Best,
Jim Busby
 
 

Diane Hofstetter  

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