I am used to no-shows, but it seems I have more than usual than?I did on the mainland. Here is what's happening.?I get a call from the man, who sets up an appointment. But?when?I show up, his wife either doesn't know I'm coming, and?turns me away.Or she knew I was coming, but tells me she is not interested?in getting the work done, and turns me away. The last straw came today. The husband?called me last week, and I scheduled an appointment for Monday at 9. Since it was a Holiday, the wife and 4 kids were home. She didn't know I was coming, but let me in anyway. It was a?Hamilton, with half the hammers unglued. She called him, and he said?OK for me to do the work, but that?he?couldn't pay me until Friday. I said that's fine, because it would take me that?long to do the work. I show up Friday?afternoon, action in hand. She answers the door and?she?not only forgot I was coming, but couldn't pay me, and that her husband?was?off island, and wouldn't be back until Monday. She said she would call me. Obviously I took the action with me. So what do I do? I've got an action in my shop on which I spent several hours, and they have a piano that they can't use, (although they probably weren't using it anyway. They got it for free). I'm thinking of charging an extra $50 for the inconvenience, and making him pay up front before I even go to the house. On the other hand, if I play "hardball", they might just forget about the whole thing, and dump the piano, and I'll never get paid for my work. ? Suggestions? Willem (Wim) Blees, RPT Piano Tuner/Technician Mililani, Oahu, HI 808-349-2943 Author of: The Business of Piano Tuning available from Potter Press www.pianotuning.com -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech_ptg.org/attachments/20090223/af620bcd/attachment.html>
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