[pianotech] no shows

[Paul T Williams]

Wim,

At the very least, I would require the full payment before the action goes 
back in the piano. Sounds like the husband and wife don't communicate and 
she didn't listen to you.

Paul




wimblees at aol.com 
Sent by: pianotech-bounces at ptg.org
02/23/2009 12:50 PM
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[pianotech] no shows






I am used to no-shows, but it seems I have more than usual than I did on 
the mainland. 

Here is what's happening. I get a call from the man, who sets up an 
appointment. But when I show up, his wife either doesn't know I'm coming, 
and turns me away.Or she knew I was coming, but tells me she is not 
interested in getting the work done, and turns me away. 

The last straw came today. The husband called me last week, and I 
scheduled an appointment for Monday at 9. Since it was a Holiday, the wife 
and 4 kids were home. She didn't know I was coming, but let me in anyway. 
It was a Hamilton, with half the hammers unglued. She called him, and he 
said OK for me to do the work, but that he couldn't pay me until Friday. I 
said that's fine, because it would take me that long to do the work. I 
show up Friday afternoon, action in hand. She answers the door and she not 
only forgot I was coming, but couldn't pay me, and that her husband was 
off island, and wouldn't be back until Monday. She said she would call me. 


Obviously I took the action with me. So what do I do? I've got an action 
in my shop on which I spent several hours, and they have a piano that they 
can't use, (although they probably weren't using it anyway. They got it 
for free). 

I'm thinking of charging an extra $50 for the inconvenience, and making 
him pay up front before I even go to the house. On the other hand, if I 
play "hardball", they might just forget about the whole thing, and dump 
the piano, and I'll never get paid for my work.
 
Suggestions?

Willem (Wim) Blees, RPT
Piano Tuner/Technician
Mililani, Oahu, HI
808-349-2943
Author of: 
The Business of Piano Tuning
available from Potter Press
www.pianotuning.com
A Good Credit Score is 700 or Above. See yours in just 2 easy steps! 
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