I had a client leave me a voicemail wanting some additional work in the future. She has in her mind that the felts (i'm assuming the punchings and/or key rebushing) need replacing, because the piano is getting harder to play. She just wants a quote so she can plan for it. Now, are there specific questions I need to ask her over the phone to get more of an idea? I can always do the work like she asks, but then, it may or may not remedy the problem she is having. I would rather be certain what she is wanting and be confident that the problem will be resolved when I am thru. I already tuned her piano several months back, so I really don't want to charge her an additional service call to come out so we can discuss options, because she did mention it to me at the tuning appointment. I would appreciate to know how to best approach this. Thanks! TODD PIANO WORKS Matthew Todd, Piano Technician (979) 248-9578 http://www.toddpianoworks.com -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech_ptg.org/attachments/20090224/239caedc/attachment.html>
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