[pianotech] String Guarantee Issues

[Gerald Groot]

Well, first, I'd like to say, so, who's perfect?  All of us makes a mistake
at some time or another... :-)  

That said, I've worked with Mapes for years now.  Whenever I need a string
replaced or a set of them, I always go to them for it.  So far, I've never
had a problem with them unless it was something THAT I screwed up by
measuring or writing it down incorrectly.  Otherwise, their service has been
impeccable. I can call in string dimensions and they make them accordingly.
No change in site for me...

My 2 cents worth. 

Jerry Groot RPT 





-----Original Message----- 
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Greg Newell 
Sent: Saturday, May 09, 2009 9:49 PM 
To: pianotech at ptg.org 
Subject: Re: [pianotech] String Guarantee Issues 

Mike, 
        I can't understand why you had this problem. I've been ordering 
custom sets from Mapes with absolutely no problem. I simply send them my 
spreadsheet and they send me the set as I have calculated them. They don't 
try to change anything unless they ask me first. The set comes to me 
reasonably close to exactly what I ordered. (I sometimes mess up what's 
possible vs. what I want given available wire sizes.) They have never told 
me "samples or nothing" but have been rather accommodating all around. I've 
had considerably different results with others and unless something drastic 
changes, I see no reason to switch. 

Greg Newell 
Greg's Piano Forté 
www.gregspianoforte.com 
216-226-3791 (office) 
216-470-8634 (mobile) 

-----Original Message----- 
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf

Of Mike Spalding 
Sent: Saturday, May 09, 2009 1:52 PM 
To: pianotech at ptg.org 
Subject: Re: [pianotech] String Guarantee Issues 

Patrick, 

I'm not Dean, but let me tell you why I made the same switch: 

1.  When I reached the point in my explorations of rescaling that I 
wanted to specify the dimensions of a set of bass strings, Mapes became 
uninterested in selling to me.  Samples or nothing. 

2.  Mapes had been doing a good job on single replacement string orders, 
but one time messed up on the winding length.  In order to get a free 
replacement, they insisted I ship the faulty string back at my expense. 

Even the least expensive source of bass strings isn't a bargain.  Might 
as well pay enough to get good service. 

Mike 





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