[pianotech] String Guarantee Issues

Greg Newell gnewell at ameritech.net
Sat May 9 19:49:07 MDT 2009


Mike,
	I can't understand why you had this problem. I've been ordering
custom sets from Mapes with absolutely no problem. I simply send them my
spreadsheet and they send me the set as I have calculated them. They don't
try to change anything unless they ask me first. The set comes to me
reasonably close to exactly what I ordered. (I sometimes mess up what's
possible vs. what I want given available wire sizes.) They have never told
me "samples or nothing" but have been rather accommodating all around. I've
had considerably different results with others and unless something drastic
changes, I see no reason to switch.

Greg Newell
Greg's Piano Forté
www.gregspianoforte.com
216-226-3791 (office)
216-470-8634 (mobile)

-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Mike Spalding
Sent: Saturday, May 09, 2009 1:52 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] String Guarantee Issues

Patrick,

I'm not Dean, but let me tell you why I made the same switch:

1.  When I reached the point in my explorations of rescaling that I 
wanted to specify the dimensions of a set of bass strings, Mapes became 
uninterested in selling to me.  Samples or nothing.

2.  Mapes had been doing a good job on single replacement string orders, 
but one time messed up on the winding length.  In order to get a free 
replacement, they insisted I ship the faulty string back at my expense.

Even the least expensive source of bass strings isn't a bargain.  Might 
as well pay enough to get good service.

Mike






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