Your decision to share or not share the name of the manufacturer is, of course, up to you. But since it appears to be a warranty issue I will be interested to know first if the manufacturer acknowledges that it is a defect (I don't know how you can argue that 15 - 45 lbs of torque isn't) and whether the situation was rectified to your satisfaction. If not, I would like the opportunity to know who is not standing behind their product warranties so that I may make a more informed decision whether or not to direct a potential customer that way. In a technical forum such as this aimed at technicians, not the general buying public, I don't think that should necessarily be categorized as a "politically charged" interest or unreasonable question. I don't know, Toyota comes to mind. David Love www.davidlovepianos.com -----Original Message----- From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Williams, James Sent: Wednesday, February 24, 2010 3:30 PM To: 'pianotech at ptg.org' Subject: Re: [pianotech] Tuning pin torque?!?!? Thank you Paul for your response. I am glad all worked-out for you. For the record, if there is anyone out there that thinks for one minute that I am protecting a particular manufacture, then you don't know me. However, I believe there is a gentleman's way of doing business and letting "due process" run its course. I am finding on this forum that there are some more interested in the "politically charged" than numbers. Thanks again Paul for your response. James
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