On Jan 8, 2010, at 11:20 PM, Floyd Gadd wrote: > The customer was very pleased, and commented on how the heaviness in > the > touch was gone. It was "a different piano." Exactly. Bingo. Make a radical positive change in a short amount of time, and you win big. Players are ecstatic about paying you. Really. > I was struck by how important > it is to attend to the basics before resorting to extraordinary > measures. No kidding. Literally every piano I've taken on as a new client--- which means every single one----has needed some hours of prep and set- up. It is the greatest no-brainer in the history of the world to sell this work, if you explain AND show the client what can improve. My AVERAGE gross for the first two appointments at a new client's place is $876.00; that's an extremely efficient customer gathering, retaining, and long-term monetization based on high client satisfaction. It means the ordinary new client that I service intensely at the beginning and maintain for 5-10 years returns between $5-15,000.00 in gross revenues, and usually that much more in referrals (most of my clients own good pianos and are regular clients, not periodic.) > How many pianos do we have under our care that could be transformed > like > this by a single day of basic in-home service? Well, two days, realistically, but yes...almost every one. > This experience certainly > gave me confidence that I can provide an extremely helpful and > cost-effective service to my customers. Fantastic. Congratulations. Be the COMPLETE piano service guy, and you win big on every level. > I've already put out a quote on a > brand new Pearl River grand that is frustrating a young student > because of > the heaviness of touch. If you do this in-depth lubrication, regulation, voicing, and touch enhancement based on quick and accurate diagnosis with full attention for a while, your reputation as the go-to person will soar, and you will become recession-proof, or close to it. Rock on, Floyd. Have fun and prosper..... DA -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100109/9ae18d4a/attachment.htm>
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