[pianotech] Reversing Crown

[erwinspiano at aol.com]

 Noah
  Good work . The truth though hard to swallow was at least a rational meal he could digest with out too much indigestion.
  Well done
  Dale






-----Original Message-----
From: Noah Frere <noahfrere at gmail.com>
To: pianotech at ptg.org
Sent: Tue, Jan 19, 2010 9:25 pm
Subject: Re: [pianotech] Reversing Crown


Okay. The story has come to an end (for me). Here's how it went (the story is long, with many plot twists and feats of heroism, but i will only give the shortest version here):

After I confirmed negative crown and felt it was my error for not taking downbearing, as well as some other mistakes, I took the blame and, although the client was at first not happy (understatement), he agreed, after visiting the rebuilder at his shop, to not only go ahead with the full rebuild, but also to get the piano refinished as well. I gave up any commission and profit to placate the client, and transferred the client to the rebuilder. But we are still friends, and I feel as though I learned more from this, my largest piano error to date, than from any other single piano event. Apparently, error is proportional to learning (or can be, if we are open to it.) 

This could easily have ended with me losing over a grand, since the strings were already off the piano at the time I informed the client of the reversed crown. So I feel very fortunate for a happy ending.  Until next time- 

-Noah Frere





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