Having promised a lot of work to customers, I¹m now falling a little behind in delivery. While I maintain good communication with my customers, I¹m feeling stressed lately and wondering if I¹m attempting to turn around or complete things like action work in too short a time frame. Just wondering what kinds of expectations others set up with their customers, especially for action reconditioning/rebuilding. Do you try to do this as ³extra² work in addition to a full or almost full regular tuning and repair load, or do you block out large blocks of time in which to complete the action job so that it is turned around in a shorter time frame? Do you promise return of the action in one week, two weeks, six weeks? Paul Milesi, RPT Washington, DC (202) 667-3136 E-mail: paul at pmpiano.com Website: http://www.pmpiano.com -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100127/b5f05c0c/attachment.htm>
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