Having promised a lot of work to customers, I’m now falling a little behind in delivery. While I maintain good communication with my customers, I’m feeling stressed lately and wondering if I’m attempting to turn around or complete things like action work in too short a time frame. Just wondering what kinds of expectations others set up with their customers, especially for action reconditioning/rebuilding. Do you try to do this as “extra” work in addition to a full or almost full regular tuning and repair load, or do you block out large blocks of time in which to complete the action job so that it is turned around in a shorter time frame? Do you promise return of the action in one week, two weeks, six weeks? Paul Milesi, RPT Paul When I had a full rebuilding shop in St. Louis, I scheduled two days one week and three days the next week as shop days. That allowed me time to get all the work done. Try to be realistic with the amount of time it will take to get the work done. It's better to promise an action back in three weeks, and calling the customer in two, than to promise the work in two weeks, and not bringing in back in 4 weeks. If you're backed up for more than a month, you might want to consider hiring some one to help you, or subcontracting it out to some one who needs the work. Willem (Wim) Blees, RPT Piano Tuner/Technician 94-505 Kealakaa Str. Mililani, Oahu, HI 96789 808-349-2943 www.Bleespiano.com Author of: The Business of Piano Tuning available from Potter Press www.pianotuning.com -----Original Message----- From: Paul Milesi <paul at pmpiano.com> To: PTG Pianotech List <pianotech at ptg.org> Sent: Wed, Jan 27, 2010 6:12 am Subject: [pianotech] Turnaround Times Having promised a lot of work to customers, I’m now falling a little behind in delivery. While I maintain good communication with my customers, I’m feeling stressed lately and wondering if I’m attempting to turn around or complete things like action work in too short a time frame. Just wondering what kinds of expectations others set up with their customers, especially for action reconditioning/rebuilding. Do you try to do this as “extra” work in addition to a full or almost full regular tuning and repair load, or do you block out large blocks of time in which to complete the action job so that it is turned around in a shorter time frame? Do you promise return of the action in one week, two weeks, six weeks? Paul Milesi, RPT Washington, DC (202) 667-3136 E-mail: paul at pmpiano.com Website: http://www.pmpiano.com -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100127/a6b27bf1/attachment-0001.htm>
This PTG archive page provided courtesy of Moy Piano Service, LLC