Turnaround TimesI always set a return date before I pick up the action. I find that when I have a firm return date that I am more likely to stay on task and meet the deadline. If I leave the return open-ended, it will take me forever to finish the job. I have been known to put in a few all nighters, but I get the job done when promised. Maybe you're more self directed and disciplined than I am, but this is how I have learned to work within my style. By the way, I don't schedule the job until I have all the parts in my hands. Jim ----- Original Message ----- From: Paul Milesi To: PTG Pianotech List Sent: Wednesday, January 27, 2010 8:12 AM Subject: [pianotech] Turnaround Times Having promised a lot of work to customers, I'm now falling a little behind in delivery. While I maintain good communication with my customers, I'm feeling stressed lately and wondering if I'm attempting to turn around or complete things like action work in too short a time frame. Just wondering what kinds of expectations others set up with their customers, especially for action reconditioning/rebuilding. Do you try to do this as "extra" work in addition to a full or almost full regular tuning and repair load, or do you block out large blocks of time in which to complete the action job so that it is turned around in a shorter time frame? Do you promise return of the action in one week, two weeks, six weeks? Paul Milesi, RPT Washington, DC (202) 667-3136 E-mail: paul at pmpiano.com Website: http://www.pmpiano.com -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100127/3659f5d8/attachment-0001.htm>
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