Ha ha. Yeah, but my fees are based on full service appointments. They pay more, but they get more. One exception in all this. I never take accept transfer customers from colleagues with whom I do business unless I clear it with them first. And whenever I can't handle a tuning, I try and refer it to someone with whom I have a business relationship. Unless the customer is a sociopath in which case I have a special list ;-). David Love www.davidlovepianos.com -----Original Message----- From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of David Ilvedson Sent: Friday, March 12, 2010 3:17 PM To: pianotech at ptg.org Subject: Re: [pianotech] basic or full service I think your imagination is getting away from you...I suggest you read my post again! I'm only talking about MY business policy. I looked at PTG ethics, etc. and nothing specific except adhering to good business practices...whatever that means. But, if I found out a PTG member was calling my customers and offering to tune their piano for less money that I charge, I would file a complaint to PTG. That is unethical in my book. Whether anything would come of it...I don't know. If a client of mine called around and went with someone else, I have no complaint. I wasn't worth the money. Like you, I don't care. I wouldn't be losing customers to you because of less money... '-] David Ilvedson, RPT Pacifica, CA 94044
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