Makes sense to me. David Love www.davidlovepianos.com From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Qshooterq at aol.com Sent: Friday, March 12, 2010 4:57 PM To: pianotech at ptg.org Subject: Re: [pianotech] basic or full service In a message dated 3/12/10 6:39:19 AM, davidlovepianos at comcast.net writes: In fact, I know a tech locally who offers a discount for the first time fee in order to encourage people to switch technicians. In a book I read, called Positively Outrageous Service, the author says "Why do businesses give discounts to strangers and then make the regulars pay full price?" Most of the time the piano owner will just look for someone else to give a first time discount again. He suggests instead that we give an occasional discount to our regulars. ---Tom Gorley -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100312/687bc45b/attachment.htm>
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