Aah, I think I get it. "Teacher" has been badmouthing. You could suggest that they find a number of people who play the piano well and ask them for an honest opinion. Someone who plays well would no doubt have a very difficult time playing it as is. Or, if you have a similar shaped piano in your shop that plays well, you could invite them play it and compare to the one at home. Wouldn't be side by side, but maybe enough to suggest major differences. Would probably be even better if the piano wasn't for sale as you wouldn't be trying to sell them anything. Just letting them learn. ??? A friend of theirs that played well might could be helpful,... so long as it wasn't the ratfink piano teacher! I feel for ya, Terry. I used to hate dealing with things like that... Brian P.S., that little boat may need some work to be sea worthy! LOL!! From: mfarrel2 at tampabay.rr.com To: pianotech at ptg.org Date: Tue, 23 Mar 2010 11:24:10 -0400 Subject: Re: [pianotech] 2nd Bad Client in 10+ Years - Seeking Advice Thanks for the response Brian. The teacher does not concern me - I rather doubt I will be servicing her piano in the future - and that's fine with me. Where my question lies is, if possible, I would like to help the Funky Case piano owners aware that their piano as it currently stands is far from suitable for a beginner (or four). Yes, indeed I felt that I had left a good impression on them when I was there and explained their options. However, since that time, she has spoken to the piano teacher and presumably now has the impression that the piano is not in need of any additional work. And if that is how it ends up, that is absolutely fine with me. But, as these folks seemed to me to be reasonable, it seems to me that one last round of attempting to inform them of reality is appropriate. I'm looking for any recommendations for what might be the best way to convey to Funky Piano owners that their piano does in fact need at least some rough regulation and repairs to restore function. Terry Farrell On Mar 23, 2010, at 10:57 AM, Brian Trout wrote: Hi Terry, Wow, I can tell this one pushed your buttons. ;-) I say, take care of Mr. & Mrs. FC. By your description, I'd say you already left a good impression with them by not pushing them to spend more than they needed to on this particular piano. And, despite it's limitations, you are quite capable of making this a much better piano for the kids to play on, at least until something better can happen. For all you plan to do, $10 is a pretty insignificant ammount. As far as the "teacher" is concerned, if she wants to refer people to you, and you want to honor a $10 discount to help out her students, I can't see that it should be a major issue. But I wouldn't like her butting into every transaction either. Something like, "I can't continue with the $10 discount if you need to be involved in every transaction. I do good work and care about my customers, personally. I want the best for them, even if that means I don't get as much work as someone could if they wanted to take advantage. Please don't make it harder for me to make life better for your students."... comes to mind. Who knows if she'd ever hear it. But hey, what do I know?! LOL!! Take care, Terry. Hope it gets ironed out. Brian Hotmail: Trusted email with Microsoft’s powerful SPAM protection. Sign up now. _________________________________________________________________ The New Busy is not the old busy. Search, chat and e-mail from your inbox. http://www.windowslive.com/campaign/thenewbusy?ocid=PID27925::T:WLMTAGL:ON:WL:en-US:WM_HMP:032010_3 -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100323/b1eacc91/attachment.htm>
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