Mark, I'd suggest emailing S&S again, and letting them know what you were told by S. Africa. That's the first I've heard of that policy - haven't experienced it. I agree it makes no sense, and I would simply hope someone in S.Africa is mis-informed. It wouldn't be like S&S to refuse to sell you something they stand to make $$ on, does it? William R. Monroe On Tue, Feb 1, 2011 at 10:45 AM, The Davis Family (Mark, Janine, William, Stephen & Matthew) <pianofortetechnology at saol.com> wrote: > Dear List > > > > I am a South African and have worked on pianos for 17 years. I emailed > S&S and requested if I could purchase their technical and reference guide. > They re-directed me to their South African branch/agent as are all > enquiries emanating from Africa. The agent in South Africa said, “that the > material requested is made available to technicians who have received > factory training, to assist them to maintain Steinway & Sons instruments > according to factory practices in the field.” He went on to basically say, > NO, we deny your request. This is my second request to them, my first being > early last year. > > I just don’t see why S&S would deny me the purchase of their guide? I > understand that it is their prerogative. How do they promote themselves or > endear themselves to technicians who are interested in learning about > Steinway pianos? I have learnt a lot about piano technology through the PTG > by purchasing many books from them, the Journal CD’s and the whole PACE > series and have bought the Yamaha 37 steps of grand regulation too from > Yamaha. I tune +- 5 pianos a day 5 days a week. I come across Steinway > grands and uprights on a fairly regular basis. I regulate grands and > uprights and do in house repairs too. I know that there are many > technicians out there that are way beyond me but I am encouraged by some of > them who write on this forum by reading their posts to persevere and to > continue my learning and working on pianos. > > Why would S&S have such a short sighted policy? What are your thoughts? > Is it not at all possible to obtain the S&S technical and reference guide? > > Mark > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20110201/ab0e598b/attachment.htm>
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