[pianotech] What do you say?

[Gerald Groot]

Me too Ryan.  Years ago, I added up the loss I took from no shows.  I can't
recall the exact figure any longer but, it was something like $4,000 that
year including a couple of nice action jobs.  Multiply that times 10 years
and that's a lot of lost money!!!!   Since I started calling the night
before, I rarely have anymore no shows.  It only takes a few minutes or
less.  Most of the time I leave a message that says something like this;
"Hi!  This is Jerry Groot just making sure that you're still planning on me
tomorrow at such and such a time.  I WILL PLAN ON THIS, in that tone, unless
I hear otherwise at and I leave my business phone number."  Easy enough. 

 

Jer

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Ryan Sowers
Sent: Tuesday, February 01, 2011 8:20 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] What do you say?

 

I'm kind of surprised at how bugged many of you are at the prospect of
reminder calls. One more good reason to have an office manager. I have about
one no-show a year since we started regular reminder calls. 

 

I hate, hate, hate no shows! And so do the clients! It's usually very
embarrassing for them. I usually only schedule 3 appointments a day,
sometimes 4. That takes Jean about 5 minutes worth of work to make those
reminder calls. 

 

 

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