Dave, It sounds to me like the dealer thought you were requested being sent to attend one of the Steinway courses at the factory. Typically it is CAUT techs, or techs who work for a Steinway dealer who go to the courses. And then you still need to "apply" and get on the waiting list. Their response would be "appropriate" for that - which is your first question, I think. In regards to getting a technical manual, it seems they definitely misunderstood your query. Save yourself the trouble, and email holly andrew at S&S NY and ask for one. HAndrew at steinway.com<http://mail.google.com/a/a440piano.net/contacts/ui/ContactManager?js=RAW&maximize=true&hide=true&position=absolute&hl=en&emailsLink=true&sk=true&titleBar=false&border=NONE&eventCallback=ParentStub1297208621443&zx=zfpmrglo57y#> They really shouldn't be THAT much of a commodity. William R. Monroe <http://mail.google.com/a/a440piano.net/contacts/ui/ContactManager?js=RAW&maximize=true&hide=true&position=absolute&hl=en&emailsLink=true&sk=true&titleBar=false&border=NONE&eventCallback=ParentStub1297208621443&zx=zfpmrglo57y#> On Tue, Feb 8, 2011 at 2:15 PM, The Davis Family (Mark, Janine, William, Stephen & Matthew) <pianofortetechnology at saol.com> wrote: > Hello Boaz > > > > Thank you for your response. > > > > *For what it's worth, email or fax works better than phone, in my experience.* > > * * > > *Also, I think the CDROM costs quite a bit. Have you emailed Steinway for a* > > *Price List?* > > * * > > No, I have not emailed Steinway yet, but I will. Do you know what the > CDROM consists of? For instance the actual contents? Does it cover > restoration work of Steinways, concert work etc… > > What is involved in order to attend a NY and Hamburg Steinway course. Is > one invited or does one apply? > > > > This is the Steinway dealer in South Africa’s response to me after I > requested Steinway service manuals and and inquired about training courses > in Hamburg, “Dear mr. davis, This course is open to applicants who have > been proposed by ourselves, as the accredited Steinway & Sons partners in > Southern Africa. We may only propose candidates to whose character and > professional conduct we can attest without reservation. However, the final > acceptance of the candidate for a course is at the sole discretion of > Steinway & Sons. This is necessary in order to ensure that our clients' > instruments receive the highest standards of technical support according to > Steinway & Sons procedures to ensure their performance to the standards for > which they have been designed. As we are not acquainted with you, we are, > regrettably, unable to propose you for a course at this time. All our > approved technicians have received training at Steinway and are in the > employ of Mr._______________, in Cape Town, whose company handles all of our > work exclusively. Our suggestion is that you approach this gentleman to > ascertain the possibility of an alliance. He can be contacted > on_______________.” > > > > Is this the normal procedure of Steinway? Or is there a different > approach? > > > > Thank you, > > Mark > > > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20110208/651199da/attachment.htm>
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