[pianotech] price-negotiating customers

[Ken & Pat Gerler]

Unless you are "really" hungry, quote your prices and if you get a response 
like you quote, give the individual names of other tuners and have this 
person call them and negotiate.
Ken Gerler

----- Original Message ----- 
From: "David Nereson" <da88ve at gmail.com>
To: <pianotech at ptg.org>
Sent: Sunday, January 02, 2011 11:34 PM
Subject: [pianotech] price-negotiating customers


>    What words, phrases, does one use to counter prospective customers who 
> try to talk you down in price?  I had a lady who asked how much I charge 
> to tune, then asked if I couldn't do it for $xx less, since that's what 
> her last tuner charged.  Like a fool, and not to get a reputation as a 
> "gouger," I agreed.  Now, of course, when I get there, it'll need a pitch 
> raise, lost motion regulating, a string replaced, vacuuming, etc.
>    David Nereson, RPT