Great response. I also appreciate it when a new customer calls and says that it's been a long time, and they know there will probably be other things that need fixing. So much nicer than the ones who ask price and say they'll get back to me. Paul Bruesch Stillwater, MN On Mon, Jan 3, 2011 at 9:25 AM, David Love <davidlovepianos at comcast.net>wrote: > The best thing to say is: "I'm sorry I don't discount my fee. In fact, > since I haven't ever seen the piano and don't know it's condition in all > honesty I can't even promise that there might not be additional charges if > there are things to be done that are beyond the scope of my basic tuning > fee > such as regulation, pitch correction, replacing missing strings, cleaning, > for example. Also, it would hardly be fair to my regular and long term > customers to offer a discount to you when they gladly pay my full rate, > don't you think?" > > David Love > www.davidlovepianos.com > > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20110103/79ad7380/attachment.htm>
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