Well Ryan, you knew you were going to hear from me on this now, didn't you? J I've had someone making calls for my business for just about 30 years now with fantastic success. I've had such great success at hiring someone to do, shall we say, "the dirty work(?)" that I keep them coming over as necessary. As I mentioned in a previous email, I despise taking the additional time required to contact all of my organizations that I have listed to be called and scheduled as per their request and as per their (and my) specifics on what pianos are to be tuned, where each one is located and what dates they would prefer for tuning. I work with them all on the specifics for all of their pianos prior to entering this into my database. After which, I enter all of the pertinent information and I do go into detail so I have to remember nothing later. It is all written in my File Maker Pro database. Then, a message "automatcially pops up" telling me that "so and so is due to be called." We have it set to pop up 3 or 4 months in advance so that gives us ample time to contact everyone in my database. I feel it is a great idea for one, because it completely eliminates the need for them to remember to call me. I'm busy. I hate those last minute phone calls because they didn't plan properly or they forgot. And for two, it almost completely eliminates the last minute emergency tuning calls because, all of the events have already been planned and scheduled accordingly. Obviously, it does not eliminate all last minute emergencies or problems but, it does eliminate most of them. I like the feeling of being booked weeks or months in advance. It is GREAT job security and a wonderful feeling knowing that the next month is completely booked out. At first, it takes quite a bit of time to figure out just what the church for example, requires or wants. But, so far, not one of them has refused my offer to contact them. In fact, they love it and thank me for calling them often, and they thank my secretary too. There are weeks when my secretary only makes 3 or 4 appointments. Everyone is away or isn't answering their phones. Then she leaves messages telling them to call me. Even at that, If she works 5 hours a week and only makes a few appointments, it always pays for itself. Most often, she schedules a minimum of 18 or more each week. I fill in the remainder with the people that call me returning her phone messages. Jer From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Ryan Sowers Sent: Wednesday, January 05, 2011 8:58 PM To: pianotech at ptg.org Subject: [pianotech] Office work: Hire or not? I thought this topic needed its own thread! :) William makes a good point. Most piano technicians, I believe, do their own office work in the evenings. In effect, they are working two jobs. First of all, let me make one thing clear - I'm far from having this stuff figured out! I feel that we run a reasonably successful piano service business, but I still have a lot to learn and appreciate the input and thoughts from those on this forum. I continue to believe that operating a piano service business has the potential to be a great job. But it's very easy for it to be a mediocre job with lousy benefits, little time off, etc. We often exploit ourselves by working evenings and weekends. Many don't have decent health insurance or pay for continuing education. Taking the step from being a one man/woman operation to becoming a company with a professional office manager is a complicated proposition. We've done it largely by trial and error. (with plenty of errors, I might add!). Jean and I have been figuring this out for the past 10 years and it feels that we've just scratched the surface. I would like to hear other technicians' ideas about this subject. Success and or disaster stories are encouraged! On Wed, Jan 5, 2011 at 5:20 AM, William Monroe <bill at a440piano.net> wrote: Hi Ryan, I think most of what you say is well-thought, and good information for most. One thing this model assumes, however, is that we are doing out office work during hours that could otherwise be filled with tunings. In my case, that is not so. I tend to do office work in the evenings after my kids have gone to bed, and my wife is often at work (she's a nurse and works 3pm-11:30pm). So in my case, hiring an office assistant (which my wife has made very clear she has NO interest in) would not free me up to do more tuning work or shop work. It WOULD ease my work load, and free up my evenings more, but at this point in my life, that's not a paycut I'm willing to take. I think this is probably similar for a lot of techs. We don't take time from our tuning hours to do office work, rather, we work longer hours and don't pay ourselves for office work. Not a great model, but in my case, hiring office help simply means more expense, not more money - at least until my kids are both in school which would free up probably another 8-10 hours a week. Mind you, I do continually look at my situation, and am always considering how to make an office assistant improve my business. And, I think it will at some point, but not now. If you have any ideas, however, I'm always listening............ ;-] William R. Monroe On Wed, Jan 5, 2011 at 5:22 AM, Ryan Sowers <tunerryan at gmail.com> wrote: Let's say you spend 5 hours a week doing office work: scheduling, billing, talking with clients on the phone, returning emails, etc. (I think most professional piano technicians spend more than that - my business substantially more) For arguments sake lets say you charge $100 for a basic service call that take's approximately 1.2 hours. With this scenario, you could service 4 more pianos a week if you didn't have to do the office work. Now with that extra $400 a week you could easily pay a $15/hr worker for 20 hours a week. Of course this is an over-simplification: there is time and expense involved in managing the employee and paying employee taxes, etc. But you get the idea. For me it's a no-brainer. I simply cannot afford to NOT have an office person. If I did the office work myself I would have to take a pay cut. My professional service time is worth $100/hr. Why should I do work that a $15-$20/hr person can do when I can be out at a client's house making $100 an hour? Not to mention: I don't LIKE doing that work. Now, I'm lucky because my spouse was willing to take a year-long leave of absence from her 20 hour a week library job almost 10 years ago in order to help manage the business. Up until that point we were both working part time and homeschooling our young children. We had no idea how it would work. But with her leave of absence she could go back to her old job after a year if it didn't work out. It ended up being a major turning point in my career. At this point, if she had a total change of heart and couldn't stand to do it anymore, I would most definitely have to hire someone. Saying you can't afford to have an office person is a little like saying you can't afford to attend conventions. I say you can't afford NOT to. Only through the relentless encouragement of my mentors and teachers have I had the inspiration and faith to push forward. "If you build it...They will come" On Wed, Jan 5, 2011 at 2:01 AM, David Nereson <da88ve at gmail.com> wrote: I barely support myself, and certainly can't afford to pay someone else to answer the phone and make customer calls. I imagine that's true for most tuners. -- -- Ryan Sowers, RPT Puget Sound Chapter Olympia, WA www.pianova.net -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20110105/db918fc8/attachment-0001.htm>
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