On 1/28/2011 12:36 PM, Wim Blees wrote: > How many have been unhappy and have not asked you back? It's once in a blue moon one has a chance to find out about unhappy customers who didn't invite one back. Most of them just disappear. Probably just as well. The desire not to cause distress or offense is strong in most people. The trouble being, if they have a problem but don't want to embarrass you by bringing it up, they often tell all their friends about it instead. A lot of the time as I'm leaving I say, "if it gives you any mischief, get right back to me." Susan -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20110128/5004d704/attachment.htm>
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