[pianotech] What do you say?

[tnrwim at aol.com]

Remember, Wim, you are a Stranger in a Strange Land.
ou will never become a native where you are.
ust not going to happen.

This isn't just here in Hawaii. I had the same thing back in St. Louis and Alabama. 

The reason I don't call is that most of the time I will get a voice mail. When I leave a message, I don't know if the customer got that message, and will be there waiting for me, or if they are on the mainland, and won't get the message until they get back. So either way, unless I do get a real person, it's still a carp shoot when I show up. 

I like Paul's suggestion. "My schedule doesn't give me time to do that", and wait to see what they say. (I also like Ron's suggestion). 

Wim






-----Original Message-----
From: Mr. Mac's <tune-repair at allegiance.tv>
To: pianotech <pianotech at ptg.org>
Sent: Mon, Jan 31, 2011 3:04 pm
Subject: Re: [pianotech] What do you say?



n Jan 31, 2011, at 6:25 PM, tnrwim at aol.com wrote:
> What do you say to a customer who sets up an appointment with you for a week 
r two from now, and then says, "can you call me to remind me the day before?" …
Wim,
I say, okay.
How many customers in the mainland honestly ask that anyway?
Remember, Wim, you are a Stranger in a Strange Land.
ou will never become a native where you are.
ust not going to happen.
Keith

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