On Jan 31, 2011, at 6:25 PM, tnrwim at aol.com wrote: > What do you say to a customer who sets up an appointment with you for a week or two from now, and then says, "can you call me to remind me the day before?" … Wim, I say, okay. How many customers in the mainland honestly ask that anyway? Remember, Wim, you are a Stranger in a Strange Land. You will never become a native where you are. Just not going to happen. Keith
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