[pianotech] What do you say?

[sytekdavies at btc-bci.com]

We send reminder cards that arrive around a week in advance...close to the appt but enough in advance that I may still be able to fill the slot if they're not able to keep the appt.  We pre-schedule 99 percent of our clients 6 months, or a year out...works great!

Rick Davies (RPD @ Forums) www.actionpianoservice.com
Sent from my BlackBerry® smartphone with Nextel Direct Connect

-----Original Message-----
From: "Gerald Groot" <tunerboy3 at comcast.net>
Sender: pianotech-bounces at ptg.org
Date: Mon, 31 Jan 2011 21:30:35 
To: <pianotech at ptg.org>
Reply-To: pianotech at ptg.org
Subject: Re: [pianotech] What do you say?

I say sure, no problem and just do it.  That way I don't have an open
appointment and lost money because they forgot.  J  I don't mind, it's
income and a service I happily perform for all home customers.    It's more
for my benefit than theirs.

 

Jer

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of tnrwim at aol.com
Sent: Monday, January 31, 2011 7:26 PM
To: pianotech at ptg.org
Subject: [pianotech] What do you say?

 

What do you say to a customer who sets up an appointment with you for a week
or two from now, and then says, "can you call me to remind me the day
before?"

I want to say, "so who was your secretary before I came along?", or, "isn't
you mommy taking care of you anymore?", but I know that's rude. But at the
same time, I don't think it's my responsibility to have to remind people of
their appointments. 

 

Now I know some of you call your customers the night before as a regular
procedure, but I've never done that. I get a call from my doctor the day
before, to remind me I've got an appointment. 

I feel insulted that they have to call me to remind me. I've talked with
several customers who feel like I do. If I set up an appointment, it's my
responsibility to keep that appointment. If people aren't more organized
than that, that's not my problem.. 

 

By the same token, however, I do have "no-shows", like this afternoon.
Perhaps a call last night would have reminded her I will be there. But I've
got better things to do with my time. 

 

So what do you say to those who do want a reminder?

 

Wim 


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://ptg.org/pipermail/pianotech.php/attachments/20110201/404f6ba6/attachment.htm>