[pianotech] What do you say?

[Dave Swartz]

I also agree David,

When driving, receiving a phone call, I simply ask them if they have email
and would be so kind as to send me a request with their contact
information.  More and more tunings are conveniently scheduled in this
manner.  Emails allow "in their time frame" to request and mine to respond.
Having the information contained within the email also makes it easy to
copy/paste into the google calendar that everthing is up to date.  When
pre-scheduling for additional appointments (say 6 months away), I set up
reminders in google, shoot them an email as to our upcoming appointment,
foregoing the need for black roses :)

Dave Swartz, RPT
Cory Products
www.corycare.com



On Mon, Jan 31, 2011 at 9:36 PM, David Love <davidlovepianos at comcast.net>wrote:

> I’m slowly getting to a complete email reminder system (almost there).  I
> find it gets a much higher level of response.  It think there’s a couple of
> reasons for that.  First, the postcard doesn’t get thrown in the trash or
> piled underneath debris on the kitchen counter.  People tend to keep emails
> that they might act on in their inbox where they get a constant reminder
> every time they log on.  They can throw out a response easily and in a
> detached way that is some less threatening than to have to come up with a
> date or an answer right there on the phone where they might feel unduly
> pressured.  People can throw out some possible dates, the communications
> can
> go back and forth easily until something is decided.  While I’ve not kept
> official stats I noticed through the first several months that my
> percentage
> of immediate responses increased quite a bit.  The only downside is that
> you
> don’t know for sure whether you’ve been filtered into the junk mail or spam
> arrest filter.  When I set up the accounts with them and take the initial
> data I take their email addresses and let them know that I send email
> reminders every 6 months or as often as they prefer.  I ask them to be sure
> that my email is allowed access or if they prefer not to get emails to let
> me know and I’ll happily send them reminders in the fashion they choose.
> Worth considering.  It’s a hell of a lot easier once it’s set up and
> cheaper
> too—no postage, no postcards.  Email is rapidly becoming the modern
> standard
> for communications, if it isn’t already.  I don’t like calling people
> mainly
> because I don’t like getting called myself about things like that.  An
> email
> is much more innocuous and, so far, more effective.
>
> David Love
> www.davidlovepianos.com
>
>
> Those are the people who aggravate me the most. I send them a reminder.
> Should I call them on top of that, too?  Isn't that a little over kill?
>
> Wim
>
>
>
>
>
>
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