[pianotech] What do you say?

[Tom Gorley]

Years ago I thought that I would start giving reminder calls in order to prevent no-shows.  The first few customers saw that as an opportunity  to cancel or postpone. (apparently they would not have been no-shows had I not called).  So I trashed that idea.

            --- Tom Gorley 


On Jan 31, 2011, at 7:49 PM, sytekdavies at btc-bci.com wrote:

> Email reminders would be nice, but many of my clients are older and either not online or they aren't proficient with the online world...for those folks my reminder card appears their easiest option;  but the email route has promise...something to think on....
> 
> Rick Davies (RPD at Forums) www.actionpianoservice.com
> Sent from my BlackBerry® smartphone with Nextel Direct Connect
> 
> -----Original Message-----
> From: "David Love" <davidlovepianos at comcast.net>
> Sender: pianotech-bounces at ptg.org
> Date: Mon, 31 Jan 2011 19:36:16 
> To: <pianotech at ptg.org>
> Reply-To: pianotech at ptg.org
> Subject: Re: [pianotech] What do you say?
> 
> I’m slowly getting to a complete email reminder system (almost there).  I
> find it gets a much higher level of response.  It think there’s a couple of
> reasons for that.  First, the postcard doesn’t get thrown in the trash or
> piled underneath debris on the kitchen counter.  People tend to keep emails
> that they might act on in their inbox where they get a constant reminder
> every time they log on.  They can throw out a response easily and in a
> detached way that is some less threatening than to have to come up with a
> date or an answer right there on the phone where they might feel unduly
> pressured.  People can throw out some possible dates, the communications can
> go back and forth easily until something is decided.  While I’ve not kept
> official stats I noticed through the first several months that my percentage
> of immediate responses increased quite a bit.  The only downside is that you
> don’t know for sure whether you’ve been filtered into the junk mail or spam
> arrest filter.  When I set up the accounts with them and take the initial
> data I take their email addresses and let them know that I send email
> reminders every 6 months or as often as they prefer.  I ask them to be sure
> that my email is allowed access or if they prefer not to get emails to let
> me know and I’ll happily send them reminders in the fashion they choose.
> Worth considering.  It’s a hell of a lot easier once it’s set up and cheaper
> too—no postage, no postcards.  Email is rapidly becoming the modern standard
> for communications, if it isn’t already.  I don’t like calling people mainly
> because I don’t like getting called myself about things like that.  An email
> is much more innocuous and, so far, more effective.  
> 
> David Love
> www.davidlovepianos.com
> 
>  
> Those are the people who aggravate me the most. I send them a reminder.
> Should I call them on top of that, too?  Isn't that a little over kill?
>  
> Wim
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