[pianotech] What do you say?

[David Love]

That is the case with some of my clients too.  In that case you do it the
old fashioned way.  But most everyone I have prefers the email system.  Dave
Swartz' comment about how to handle phone calls that come in when driving or
on a job somewhere is also what I do.  Since I have a Blackberry on which I
get emails when I'm out in the field I can also respond before I get home if
necessary.  The biggest problem with this system is setting it up and
gathering email addresses that you didn't have early on.  It's a bit of a
headache but can be accomplished fairly painlessly over the course of six
months with a few phone calls.

David Love
www.davidlovepianos.com


-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of sytekdavies at btc-bci.com
Sent: Monday, January 31, 2011 7:49 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] What do you say?

Email reminders would be nice, but many of my clients are older and either
not online or they aren't proficient with the online world...for those folks
my reminder card appears their easiest option;  but the email route has
promise...something to think on....

Rick Davies (RPD at Forums) www.actionpianoservice.com
Sent from my BlackBerry® smartphone with Nextel Direct Connect

-----Original Message-----
From: "David Love" <davidlovepianos at comcast.net>
Sender: pianotech-bounces at ptg.org
Date: Mon, 31 Jan 2011 19:36:16 
To: <pianotech at ptg.org>
Reply-To: pianotech at ptg.org
Subject: Re: [pianotech] What do you say?

I’m slowly getting to a complete email reminder system (almost there).  I
find it gets a much higher level of response.  It think there’s a couple of
reasons for that.  First, the postcard doesn’t get thrown in the trash or
piled underneath debris on the kitchen counter.  People tend to keep emails
that they might act on in their inbox where they get a constant reminder
every time they log on.  They can throw out a response easily and in a
detached way that is some less threatening than to have to come up with a
date or an answer right there on the phone where they might feel unduly
pressured.  People can throw out some possible dates, the communications can
go back and forth easily until something is decided.  While I’ve not kept
official stats I noticed through the first several months that my percentage
of immediate responses increased quite a bit.  The only downside is that you
don’t know for sure whether you’ve been filtered into the junk mail or spam
arrest filter.  When I set up the accounts with them and take the initial
data I take their email addresses and let them know that I send email
reminders every 6 months or as often as they prefer.  I ask them to be sure
that my email is allowed access or if they prefer not to get emails to let
me know and I’ll happily send them reminders in the fashion they choose.
Worth considering.  It’s a hell of a lot easier once it’s set up and cheaper
too—no postage, no postcards.  Email is rapidly becoming the modern standard
for communications, if it isn’t already.  I don’t like calling people mainly
because I don’t like getting called myself about things like that.  An email
is much more innocuous and, so far, more effective.  

David Love
www.davidlovepianos.com

 
Those are the people who aggravate me the most. I send them a reminder.
Should I call them on top of that, too?  Isn't that a little over kill?
 
Wim