Thanks for your wonderful post, David. It applies to all of us. Will From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of David Andersen Sent: Saturday, July 02, 2011 1:05 PM To: pianotech at ptg.org Subject: Re: [pianotech] [OT] Stuff Which Should Really Be on PTG-L Mr. Probst, Mr. Truitt, et. al--- This is indeed a challenge, on many levels. The most basic unresolved issue? Lack of communication, and the resulting mistrust, that arose when this incredible tool, and entertainment, and resource, and community called the Pianotech List was changed and made less accessible with virtually NO input or back and forth dialogue between Council and the daily users of the List. That decision, with all due respect---and I mean that sincerely--- in retrospect, was a huge mistake---whatever the reasons, and the mechanics and personalities involved. I have learned a crucial lesson rather late in life: when I fail, when I make an error that effects things and people and events, the most difficult course of action---taking responsibility for the error, spelling it out, sincerely apologizing, committing to rectification, listening with attention to those affected, and learning from my mistake, applying the lesson to future decisions---is the best possible course. This is not about details, or systems, or technology. This is about communication, respect, and thoughtfulness. The long-time stakeholders in this list, generators of thousands of posts over the years, are obviously and forcefully telling PTG leadership that there was a breach. As Will says, people have voted with their feet, and the list traffic has collapsed. This is a practical, measurable result of the decision made by leadership: failure. Anger. Dissatisfaction. That's OK. Really. Conflict and mistakes are part of every human being's life on a daily basis. The trick, the challenge, is the nature of resolution. And resolution begins with humility. I completely understand being initially defensive when a decision or action is questioned and criticized, when people express the pain and dissatisfaction they're feeling. The NEXT step---becoming humble and quiet, and actually listening to the other, "walking a mile in their shoes," empathizing, seeing it from their side---is the difficult one. Great leaders are humble servants AND strong, decisive decision-makers. As loyal, all-in members of PTG, we are looking for great leadership; nothing more, nothing less. We want this List to live and thrive. With 100% certitude there is a way to accomplish that, to resolve the technical and logistical issues and put a system in place that's optimal for the daily users---poster and readers both. As individuals and as an organization, there are massive resources in terms of ideas, time, and intention that we can bring to bear to allow the List to live and thrive again. Great leaders create trust and respect by their actions; please, PTG leadership: show us greatness. We don't want to fight. We honor and respect deeply your service and your volunteer sacrifices; all the wonderful folks I know on the List have their own busy, full, rich lives. We all have good hearts, and a passion for music and pianos; that's why we're all so deeply engaged. I challenge you to see the list as it has been, in easy, quick email format, as the best way for it to continue. This is what we, the List stakeholders, are saying to you in very real, clear terms. Please, just take it in. We are sincere, and we won't give up on this, because I, for one, LOVE this list. It has given me lifelong friendships, incredible education, tremendous humility, and many thousands of dollars in income as a result of things I've learned and connections I've made. It's been a consistent fountain of goodness in my personal and professional life for a decade. It means a LOT to me. It has inspired me to give back by teaching and mentoring all over the country, and now the world. It has allowed me to really feel like part of a community of artisans rather than a lone-wolf practitioner. It has brought uncounted benefits to my life. Perhaps that's the difference between us; I'm completely passionate about this list, and the leadership, evidently, is not. Which makes no sense to me, because it may be the greatest resource PTG has, and a tremendous branding and marketing tool for our organization. As Dale Erwin said the other day, the List is like the best graduate school for piano techs---and it's "free." I implore you, PTG leadership, to listen to us with your heart. We love this List, and will fight for it. It's great for us and great for the thousands of men and women who've regularly read the List without participating. Let it live. With sincere respect and ever-renewed hope, David Andersen Los Angeles www.davidandersenpianos.com On Jul 2, 2011, at 5:16 AM, Dale Probst wrote: Hi Will, I'm going to try once more to explain. PTG-L is NOT limited to Council delegates it is open to every member of PTG. It was set up for discussion of membership issues such as dissatisfaction with Higher Logic, doubling dues, instructor reimbursement, what ever. I realize that there are non members and former members on the list and yes their concerns are important too. But the members will decide what happens with the organization because they pay the freight with their dues and volunteer contributions. Second point- technicians will go where the content is- period. I'll concede that they will can be dissuaded by the difficulties of using software. I'm no computer whiz but I have had very few problems accessing the discussions on Higher Logic. I do it from my home computer and it does what I need. Would I like to see improvements? You bet and I've submitted my punch list to my RVP and Phil Bondi. My point is very simple- if you want this list to continue you and all people who agree with you need to submit technical posts to list and volunteer to maintain it. We are using an old version of mailman and spam and virus protection is a real problem. It requires admins to go through the grey lists and forward posts that are held up by the anti spam/virus software we use. Third point- list access will change over time. As I said, I used to access it via a bulletin board, then in real time and finally through the archives. As a sitting officer on the Board, I was reading every list- PTG had 66 of them at the time. The volume of off topic and me too posts on pianotech made it impractical for me to continue in real time. If I had not adapted to a less than perfect method of reading pianotech I would have lost out on the discussion. So I adapted. Fourth, you can blame HL for the loss of community but HL did not change anything on this list. It only gave those of us who needed another way of participating an option. If you don't want to change over, don't. Sign up to maintain this list and send all the posts you want here. I'm good with that. Just don't blame the other site for reducing participation here. Nothing has changed here. I hope that explains my position adequately and apologize for my inability to communicate better. I'm trying to get a rebuild out before I leave for KC and have class presentations to polish. Not to mention that I'll be a delegate for my chapter. That's why I'm participating here but I still believe we should be on ptg-l where more delegates would see the discussion. Adios, DP Dale Probst RPT Registered Piano Technician Ward & Probst, Inc. <http://www.wardprobst.com/> www.wardprobst.com <mailto:dale at wardprobst.com> dale at wardprobst.com -----Original Message----- From: <mailto:pianotech-bounces at ptg.org> pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Encore Pianos Sent: Saturday, July 02, 2011 5:45 AM To: <mailto:pianotech at ptg.org> pianotech at ptg.org Subject: Re: [pianotech] [OT] Stuff Which Should Really Be on PTG-L Hi Dale: May I call you Dale? Please call me Will. I wasn't making any statement comparing quantity and quality by sharing the statistics that I garnered from the archives. I didn't have time to reread 5000 messages in the time period quoted and compile content lists piano and non-piano. Even surveying the subject titles and doing that would not be accurate, as we both know how the subject can change from one thing to another (both piano and non piano related), yet the title remains the same. That has been a problem of message discipline for years and will likely not change no matter what the format for e-mail server. But my point about the decline in participation still stands, I think. The reason for that is that the statistics I quoted reflect both Pianotech Lists, the old and the new. And the very significant drop coincides with the implementation of the new forum software. Further, the overwhelming number of comments by List participants in the last few days - where they are articulating their concerns and feelings - support the contention that decline in participation is in response to the inadequacies of the new system. I suggested moving it to ptg-l because that is what that list is for- discussion of PTG policies and procedures. That list is limited to members who will have opportunity to change things at Council. Discussing it here is contrary to the stated purpose of this list which should be about piano technology. On the one hand, I understand your point about topic segregation and what the various lists are for. In and of itself, that is not a bad thing and may be useful to help manage the list topics better. I am not unsympathetic to that aspect of it. But, like subject headings and message content, it is subject to the vagaries of member self-discipline as compliance is voluntary. Some will bother and some wont. That's just the way it is. I find the second sentence quoted above telling. You want me to have this discussion on ptg-l. But ptg-l is limited to council delegates, as you state here. Since I am not a council delegate, I cannot have this discussion on ptg-l. But I cannot have it on Pianotech either, since that is for piano related topics only. The logic of your argument then, is that there is no forum for my voice. Nor, more tellingly, for the hundreds?of messages in the last few days, no voice either, since most of them are likely not council delegates. The net effect of our voluntary compliance with your dictum is that we should swallow our widespread dissent and shut up. I am troubled by some of your characterizations about what software is in vogue at the time, and people wanting to adapt. As if our complaints are based on mere personal preference and we are too lazy to adapt to new ways of doing things. When things change, we should make the effort to adapt. But I think you are barking up the wrong tree. The key here is that the Pianotech Forum is based entirely on voluntary participation and compliance. If you want us to do things in a certain way - meaning those of you who will effect changes related to this forum - then you have the task of persuading us to do things in a new way, since I do not believe you want the forum to be used by only 10 members instead of 1000. And certainly one of the strongest measures of success would be how widely the Pianotech Forum is used by members. That means that those encharged with the responsibilities of finding and implementing new software should be looking for something that the members will like and want to use. That's not an easy task, as you are going to have to second guess what we will want to do. That said, some things will bring about a greater chance of success. The interface is where it all starts. Ideally, the software would be easy to use, consistent, reliable, and not buggy. Good interface design allows you to get from here to there in the fewest possible steps, when we are talking about the basic functions that all of us are going to do most of the time. There should be a consistent internal logic that makes usage seem easy and intuitive. The more you have to use Help to navigate a program, the less successful its design is. And the fewer your chances are for widespread adoption by a membership that will have to be persuaded that it is worth bothering. The Higher Logic program throws up roadblocks at the most basic levels of functionality. It's a damn pain in the ass to use, it's poorly designed, and has too many bugs - particularly for a program that should be mature and stable by now. And, acknowledge this or not, too many people have voted with their feet and ended or greatly reduced their participation in the forum. By that measure, it's a failure. But don't blame the victims. Yes, I am blaming the loss of community on the difficulty of using the Higher Logic Software. If I were only one voice, that would make my dissent insignificant. But, change a few details, so have said the vast majority of respondents in the last few days. We are merely reflecting a very real problem with bad software, and we are complaining because we want a great forum that we fear the new software in effect is taking away from us. Dale, I appreciate you taking the time to respond and hope this discussion can continue between you and I, and others as well. Most respectfully yours, Will From: <mailto:pianotech-bounces at ptg.org> pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Dale Probst Sent: Friday, July 01, 2011 9:40 PM To: <mailto:pianotech at ptg.org> pianotech at ptg.org Subject: Re: [pianotech] [OT] Stuff Which Should Really Be on PTG-L Hello Mr. Truitt, I think you are equating quantity with quality both in the statistics on number of posts and on the larger audience here on pianotech. I suggested moving it to ptg-l because that is what that list is for- discussion of PTG policies and procedures. That list is limited to members who will have opportunity to change things at Council. Discussing it here is contrary to the stated purpose of this list which should be about piano technology. You are free to disagree but if you want to implement changes in PTG, I suggest that you follow the policies and procedures that have been developed by the membership for implementing those changes. You may get a lot of "attaboy" and "me too" here but unless those folks follow up with their delegates to Council, this is as far as you will get. I know I'm in the minority here, it's fine, been there before. I' started on the list before it was even a list and was still on a bulletin board. I've seen a lot of people come and go. I've didn't post much when I was on the Board because I was reading the list from the archives and it was a pain. So, I know what it feels like to be shut out from the list by software I could not deal with. Pianotech as a community will exist no matter what the software is in vogue at the time. People will come and go, things will change and some won't bother to adapt. But if it's truly a valuable community, which I believe it is, it will prosper no matter what inconveniences pop up. If you want to keep this list stasis indefinitely all that is needed is a group of volunteers to deal with administrations issues and a request for action to the board. But be careful what you ask for, it's been relatively easy so far but then you would be getting into real work. Work that Andy Rudoff, Ron Berry, Phil Bondi, Kent Swafford, Dave Porritt, Brian Lawson, John Baird and others have done on their own time for years without complaining. You are putting the blame for the loss of community on the difficulty of using the Higher Logic software. Just consider for a moment that the blame may equally lie on the lack of substantial piano related topics on this list. People will go where the content is, that's human nature. There have been some decent discussions on the HL site and I hope to see more. And any of you can go there and review them whenever you want. Or you can stay here and do the work necessary to maintain this list. Or something else can happen. But this community won't die because of a software issue. It will only die if it becomes irrelevant to the people involved. Mr. Truitt, whether that happens would be up to you and the other members of this community, no one or thing else. Dale PS- I didn't respond to your post earlier because I wanted to think about it before I replied, sorry it wasn't on your timetable. -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://www.moypiano.com/ptg/pianotech.php/attachments/20110702/c46e8e04/attachment-0001.htm>
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