[pianotech] New Business from telephone enquiries

[Dean May]

I always try to be the highest in my area, and if I get a sense that the
caller is price shopping I let them know right up front, "Just so you know,
if you are just calling around for quotes, I'm probably the highest in the
area. I've got 30 years experience and I'm very good at what I do." I may
even at that point, if it feels like they aren't going to schedule, go ahead
and recommend some of the cheaper tuners. 

 

I still end up getting most of those calls, but I do lose some. You have to
be willing to lose some if you are priced on the high end. 

 

Dean

Dean W May                        (812) 235-5272 voice and text

PianoRebuilders.com           (888) DEAN-MAY         

Terre Haute IN 47802           Give us a LIKE on Facebook! Go to
PianoRebuilders.com

  _____  

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of lee innocent
Sent: Wednesday, July 27, 2011 10:20 AM
To: pianotech at ptg.org
Subject: [pianotech] New Business from telephone enquiries

 

Hello All,

Wondering how most of you clinch appointments from telephone enquiries.
This is not my forte! These calls tend to be very short once I tell them the
price.  How do you handle telephone enquiries? 

 

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