[pianotech] New Business from telephone enquiries

[tnrwim at aol.com]

Lee

One thing that has helped with my first time callers is to give them two prices. I tell my customers that I have a "basic"tuning fee, which is for pianos that are tuned once or twice a year. I also have a "full service fee", which is $30 higher. I tell them, "that takes care of minor repairs and adjustments". But then I add that if in my opinion the repairs are more than what I call "minor", that I will discuss with them what the total charge will be, before proceeding. 

What I have found is that most people volunteer that their piano needs at least a full service tuning. In fact, most say that they wouldn't be surprised that it will be more. Once you get to the piano, if all it needs is a tuning, then fine. But if, in your opinion, it's going to take longer than you anticipated, it is very easy to talk them into paying more. 


I allow about an hour for my "basic" tuning, and about an hour and fifteen minutes for my "full service" tuning. Anything more than that, it's more. 

Wim Blees
Hawaii




-----Original Message-----
From: lee innocent <ljinno at googlemail.com>
To: pianotech <pianotech at ptg.org>
Sent: Wed, Jul 27, 2011 4:20 am
Subject: [pianotech] New Business from telephone enquiries


Hello All,
Wondering how most of you clinch appointments from telephone enquiries.  This is not my forte! These calls tend to be very short once I tell them the price.  How do you handle telephone enquiries? 
 

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