[pianotech] New Business from telephone enquiries

[William Monroe]

Agree to a point.  Sometimes it really is the bottom dollar that wins it,
but so often it seems like when I have a "shopper" on the phone, an engaging
and interested presentation teaches them that I am what they want.  They go
from price shopper to invested owner in one conversation.  OK - a little
melodramatic, but you get them the point.  Occasionally, yes, you don't get
the job, but you can't ever know until the end, so I choose to try with them
all.  And, it's easy, because I really am interested in their pianos.  I
just love pianos.  ;-().

William R. Monroe



On Wed, Jul 27, 2011 at 3:29 PM, Paul T Williams <
pwilliams4 at unlnotes.unl.edu> wrote:

> Yes!  Sometimes, they just don't know what they want.  You are now the
> teacher; they; the student.  They don't know what they want/need.
>  Sometimes, it's golden and you get a great customer.  Unfortunately, the
> "shoppers" are just that...looking for the bargain, no matter how much you
> know.
>
> P
>
>
>  From: "Tom Rhea, Jr." <rheapiano at cox.net> To: <pianotech at ptg.org> Date: 07/27/2011
> 03:23 PM Subject: Re: [pianotech] New Business from telephone enquiries
> ------------------------------
>
>
>
> Good point, William.  Showing an interest in a potential client’s piano
> will pay dividends in the long run.  If the person is “price shopping only”
> then spending a lot of time engaging the customer is probably wasted effort.
>  However, showing a genuine interest may be the “tipping point” that will
> make the customer decide to stop shopping and start buying.
>
> Tom Rhea
>
>
> ------------------------------
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://www.moypiano.com/ptg/pianotech.php/attachments/20110727/c815b95e/attachment.htm>