[pianotech] New Business from telephone enquiries

[Gerald Groot]

Good one Ryan.  

 

My wife took one yesterday from someone that was price shopping.  She went
into an immediate spiel about my resume.  Not about prices.  Who I service
for, my credentials, how long I've been in business, pushing 40 years full
time, over 37 anyway.  She advised him to ask what large accounts the
competition services for and for how long?  She stressed that we've serviced
for our college for over 75 years (my dad and grandfather included).  That
I'm the concert technician for them and so on.  Then, she told him what I
charged and why.  That won the client over.  He was impressed with my that
along with my website too, he said.  I think I'll let her answer the phone
from now on!  J

 

Jer

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Ryan Sowers
Sent: Thursday, July 28, 2011 12:25 AM
To: pianotech at ptg.org
Subject: Re: [pianotech] New Business from telephone enquiries

 

One important thing to have down is your 30 second resume. Write it down,
rehearse it. It will come in handy more often than you might think. 

On Wed, Jul 27, 2011 at 7:20 AM, lee innocent <ljinno at googlemail.com> wrote:

Hello All,

Wondering how most of you clinch appointments from telephone enquiries.
This is not my forte! These calls tend to be very short once I tell them the
price.  How do you handle telephone enquiries? 

 




-- 
Ryan Sowers, RPT
Puget Sound Chapter
Olympia, WA
www.pianova.net

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