[pianotech] New Business from telephone enquiries

[Ryan Sowers]

It is an art form, isn't it? : ) You can't talk too much or too little, you
can't brag but you need to sound confident, you need to have the right pace
- not too fast or too slow. There are so many little subtle details to pay
attention too - just like tuning a piano!

Another good tip is to smile when you talk on the phone - it is said a
person can hear a smile!

Of course my favorite technique is just to have someone else answer the
phone! I think a friendly female voice who can talk you up a little (You
can't do this as well yourself) will give a professional flair to your
business, and will make you stand out from the competition.

Ryan

On Thu, Jul 28, 2011 at 7:02 AM, William Monroe <bill at a440piano.net> wrote:

> Lee,
>
> My calls often go with your first two lines, but instead of ending your
> "turn" with the fee amount, add a question in there before you stop talking.
>
> e.g.
>
> "Hello, can you tell me how much you charge to tune a piano?"
> "My standard fee is £xxxx, can you tell me how long it's been since the
> piano was last serviced?"
>
> Now you've asked a question that they will answer.  When they answer, you
> now have another opportunity to ask another question, and so on.  These
> question will inevitably either lead them to ask you when you're available,
> or lead you to tell them you're next availability and ask them if they'd
> like to schedule something.
>
> Enjoy the process.
>
> William R. Monroe
>
>
>
>
>
> On Thu, Jul 28, 2011 at 3:38 AM, lee innocent <ljinno at googlemail.com>wrote:
>
>> Thanks for the very interesting replies.
>> Yes, I can see that my problem is engaging the customer, a typical call
>> would be:
>>
>> "Hello, can you tell me how much you charge to tune a piano?"
>> "My standard fee is £xxxx."
>> "Okay, thankyou very much, Bye"
>>
>> What is your typical call?
>>
>> Lee
>>
>>
>>
>>
>> On 28 July 2011 05:24, Ryan Sowers <tunerryan at gmail.com> wrote:
>>
>>> One important thing to have down is your 30 second resume. Write it down,
>>> rehearse it. It will come in handy more often than you might think.
>>>
>>> On Wed, Jul 27, 2011 at 7:20 AM, lee innocent <ljinno at googlemail.com>wrote:
>>>
>>>> Hello All,
>>>> Wondering how most of you clinch appointments from telephone enquiries.
>>>>  This is not my forte! These calls tend to be very short once I tell
>>>> them the price.  How do you handle telephone enquiries?
>>>>
>>>>
>>>
>>>
>>>
>>> --
>>> Ryan Sowers, RPT
>>> Puget Sound Chapter
>>> Olympia, WA
>>> www.pianova.net
>>>
>>
>>
>
>


-- 
Ryan Sowers, RPT
Puget Sound Chapter
Olympia, WA
www.pianova.net
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