Lee, My calls often go with your first two lines, but instead of ending your "turn" with the fee amount, add a question in there before you stop talking. e.g. "Hello, can you tell me how much you charge to tune a piano?" "My standard fee is £xxxx, can you tell me how long it's been since the piano was last serviced?" Now you've asked a question that they will answer. When they answer, you now have another opportunity to ask another question, and so on. These question will inevitably either lead them to ask you when you're available, or lead you to tell them you're next availability and ask them if they'd like to schedule something. Enjoy the process. William R. Monroe On Thu, Jul 28, 2011 at 3:38 AM, lee innocent <ljinno at googlemail.com> wrote: > Thanks for the very interesting replies. > Yes, I can see that my problem is engaging the customer, a typical call > would be: > > "Hello, can you tell me how much you charge to tune a piano?" > "My standard fee is £xxxx." > "Okay, thankyou very much, Bye" > > What is your typical call? > > Lee > > > > > On 28 July 2011 05:24, Ryan Sowers <tunerryan at gmail.com> wrote: > >> One important thing to have down is your 30 second resume. Write it down, >> rehearse it. It will come in handy more often than you might think. >> >> On Wed, Jul 27, 2011 at 7:20 AM, lee innocent <ljinno at googlemail.com>wrote: >> >>> Hello All, >>> Wondering how most of you clinch appointments from telephone enquiries. >>> This is not my forte! These calls tend to be very short once I tell >>> them the price. How do you handle telephone enquiries? >>> >>> >> >> >> >> -- >> Ryan Sowers, RPT >> Puget Sound Chapter >> Olympia, WA >> www.pianova.net >> > > -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://www.moypiano.com/ptg/pianotech.php/attachments/20110728/00ec9c4d/attachment.htm>
This PTG archive page provided courtesy of Moy Piano Service, LLC