[pianotech] New Business from telephone enquiries

[Dean May]

Conversation is like a game of catch. If you catch the baseball and don’t
toss it back, then the game is over. Here are some questions you can use to
toss the ball back: 

Can you tell me a little about your piano?

How long has it been since the piano has been tuned?

Are all the notes working?

What kind of piano is it?

Do you play it much?

How many people in your family are playing the piano?

Do you have it near a heating or a/c register?

 

Often it comes up that they just purchased the piano which can lead to other
questions. Do you need someone to move it? Etc.

 

Dean

Dean W May                        (812) 235-5272 voice and text

PianoRebuilders.com           (888) DEAN-MAY         

Terre Haute IN 47802           Give us a LIKE on Facebook! Go to
PianoRebuilders.com

  _____  

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of lee innocent
Sent: Thursday, July 28, 2011 4:38 AM
To: pianotech at ptg.org
Subject: Re: [pianotech] New Business from telephone enquiries

 

Thanks for the very interesting replies.  

Yes, I can see that my problem is engaging the customer, a typical call
would be:

 

"Hello, can you tell me how much you charge to tune a piano?"
"My standard fee is £xxxx."

"Okay, thankyou very much, Bye"

 

What is your typical call?

 

Lee

 

 


 

On 28 July 2011 05:24, Ryan Sowers <tunerryan at gmail.com> wrote:

One important thing to have down is your 30 second resume. Write it down,
rehearse it. It will come in handy more often than you might think. 

 

On Wed, Jul 27, 2011 at 7:20 AM, lee innocent <ljinno at googlemail.com> wrote:

Hello All,

Wondering how most of you clinch appointments from telephone enquiries.
This is not my forte! These calls tend to be very short once I tell them the
price.  How do you handle telephone enquiries? 

 





-- 
Ryan Sowers, RPT
Puget Sound Chapter
Olympia, WA
www.pianova.net <http://www.pianova.net/> 

 

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