[pianotech] nomenclature

[William Monroe]

Does your doctor write a prescription in layman's terms?

Use intelligent language that says what you really mean, and give an
explanation if necessary.  I carry labelled upright and grand action
diagrams for my curious clients.  In other words, I try to educate my
clients, rather than dumb down my presentation.

William R. Monroe



On Wed, Nov 16, 2011 at 10:08 PM, David Nereson <da88ve at gmail.com> wrote:

>      On this subject, when you techs fill out your invoices, not for an
> extensive rebuild, but just everyday small repairs and minor adjustments,
> do you use "official" tech-y nomenclature, so that it looks like you really
> know your stuff, or do you use everyday language so that the client
> understands what you did?
>      (Ex.:  "Removed action, tightened all flange screws, replaced action,
> spaced hammers, regulated lost motion and let-off."  or  "Took the
> mechanism out, tightened screws for all the parts, put mechanism back in
> piano, aligned hammers to strings, took out the excess "play" in the
> keystroke, adjusted the hammer release point."  ?)
>      --David Nereson, RPT
>
>
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