[pianotech] New Business from telephone enquiries

[pianolover 88]

Fortunately, I'm in the position to pick and choose the jobs I take, and I turn down probably more work than I take. And it's *me* who is asking the (qualifying) questions when potential customers call, not the reverse! If it's something I don't want to do, I will refer them to a fellow tech.  

Cheers,



PS: My new, state of the art *GEARED* unicycle! Blazing FAST! ($1,750 for the Hub alone!) http://www.youtube.com/watch?v=rxlB5WhEXgg


Terry "UniGeezer" Peterson
"Over 50, and not '2' Tired!" 
www.unigeezer.com


Date: Sat, 27 Aug 2011 18:09:05 -0700
From: tunerryan at gmail.com
To: pianotech at ptg.org
Subject: Re: [pianotech] New Business from telephone enquiries

We should take that as a reminder that we are probably worth more than we think!

Ryan

On Sat, Aug 27, 2011 at 7:23 AM, Leslie Bartlett <l-bartlett at sbcglobal.net> wrote:

















I picked up two customers in a month from
a tuner who charges a good bit more than I, but neither tuned well, nor
listened to the customer when he expressed specific needs about actions.  Some
people also seem to think that high prices make them good.  

 









From:
pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of pianolover 88


Sent: Friday, August 26, 2011 4:18
PM

To: pianotech at ptg.org


Subject: Re: [pianotech] New
Business from telephone enquiries



 



"Good piano tuners aren't
cheap, and cheap piano tuners...."



Terry "UniGeezer" Peterson

"Over 50, and not '2' Tired!" 

www.unigeezer.com













To: pianotech at ptg.org

From: pwilliams4 at unlnotes.unl.edu

Date: Wed, 27 Jul 2011 10:59:52 -0500

Subject: Re: [pianotech] New Business from telephone enquiries



Also, if folks are looking at price only, they most
likely haven't had it tuned for quite some time and will be a very hard sell on
other issues to make their PSO a nice instrument.  I used to kick myself
when folks wouldn't ask a price, and then, (since I wasn't the most expensive)
they would see the bill and say, "Is that all?"  Oy!   

Paul 








 
  
  From:
  
  
  
  "Dean May"
  <deanmay at pianorebuilders.com> 
  
 
 
  
  To:
  
  
  
  <pianotech at ptg.org> 

  
 
 
  
  Date:
  
  
  
  07/27/2011 10:55 AM 
  
 
 
  
  Subject:
  
  
  
  Re: [pianotech] New Business from telephone enquiries
  
 


 













I always try to be the highest in my area, and if
I get a sense that the caller is price shopping I let them know right up front,
“Just so you know, if you are just calling around for quotes, I’m probably the
highest in the area. I’ve got 30 years experience and I’m very good at what I
do.” I may even at that point, if it feels like they aren’t going to schedule,
go ahead and recommend some of the cheaper tuners. 

  

I still end up getting most of those calls, but I
do lose some. You have to be willing to lose some if you are priced on the high
end. 

  Dean 


Dean W May      
                 (812) 235-5272 voice
and text 

PianoRebuilders.com    
      (888) DEAN-MAY         

Terre Haute IN 47802        
  Give us a LIKE on Facebook! Go to PianoRebuilders.com 

 









From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of lee innocent


Sent: Wednesday, July 27, 2011 10:20 AM

To: pianotech at ptg.org

Subject: [pianotech] New Business from telephone enquiries 

  

Hello All, 

Wondering how most of you clinch appointments from telephone
enquiries.  This is not my forte! These calls tend to be very short once I
tell them the price.  How do you handle telephone enquiries? 

  











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-- 
Ryan Sowers, RPT
Puget Sound Chapter
Olympia, WA
www.pianova.net
 		 	   		  
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