Marshall , I just read your post more carefully. Marshall wrote < I thnk if I didn't stop and eat lunch with the first customer and his wife I still would have been delayed. > I have certainly developed friendships and social relationships with many of my clients but on a first time call the polite answer to the lunch invitation is "That's very gracious of you but no thank you. Perhaps a glass of water would be nice." You are there to service the piano not socialize. So from my perspective if you declined lunch , whipped the thing up to pitch then made a second pass ,eased keys and maybe adjusted the sustain you could have stayed on schedule or at least been able to call client #2 and move the appt 30 minutes later. My explaination to client # 1 would be that the next tuning will be more stable and we can address some other regular maintenence issues . Short and sweet ---We're talking a Whitney here. You collect a higher fee for the extra work on client one and maintain your projected income stream for the rest of the day. End of lecture. Tom D. -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://www.moypiano.com/ptg/pianotech.php/attachments/20121216/4fed6211/attachment.htm>
This PTG archive page provided courtesy of Moy Piano Service, LLC