[pianotech] Website update

[Encore Pianos]

With respect Norman, your post does nothing to reduce the general lack of
information.  Many of us already knew that there had been a meeting from
other sources, but no one knows whether anyone in a position of intimate
knowledge with the  ongoing HL software issues has had the heart to heart
talk with the appropriate HL reps (someone not in marketing) about what, if
anything, is being done to correct the problems and when we can reasonably
expect those fixes to be done.   Nothing in your post would indicate to me
that you (or others on the board ) feel it important to share that
information with us if (or when) you have it.   

 

You have told us that 4 people went to the symposium and each has written a
report, which will be reviewed at the Mid Year Board Meeting.  There is no
indication from you that the information gathered will be shared with us
participants on the list, or that the conclusions and actions the board will
be taking afterwards will be shared with the list participants.  Given our
leaderships history of sharing information with the list, I'm not holding my
breath.  Bottom line, your post notwithstanding, we are every bit as much in
the dark as before we read it.  Your final paragraph is nothing more than a
overly general statement of good intentions, and therefore of little
practical value.  

 

We are pushing a year now since the HL list was activated.  From the end
user side, very little change is visible, and the most egregious warts
remain unaddressed.  

 

Will Truitt

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Norman Cantrell
Sent: Wednesday, January 11, 2012 9:12 PM
To: pianotech at ptg.org
Subject: [pianotech] Website update

 


Dear List

 

Some have expressed concern regarding a general lack of information about
progress on the Higher Logic site.  We wanted to let you know that during
the early part of December PTG sent four representatives to Washington, DC
for a Higher Logic Symposium.  Those attending were Barbara Cassaday and
Kathy Maxwell from the Home Office along with Phil Bondi and Paul Brown who
have both served on the Electronic Communications Committee and currently
serve as Regional Vice Presidents on the PTG Board of Directors.  The
symposium was formatted similar to a PTG convention with several different
class topics offered.  Our group split up and attended classes that
interested them and this allowed the group to cover a broad range of topics.
Each has provided a written report after returning home from the symposium.
These reports will all be reviewed at the upcoming Mid Year Board meeting
January 30 through February 1, 2012.  

 

We continue to look at ways to improve the new website.  Our goal is to
improve the discussion groups, increase the overall speed to load and
improve the user experience.  In the mean time the Pianotech list will
continue to operate but there are challenges to maintaining the servers
which we foresee as having limitations.

 

Regards

 

Norman Cantrell, Secretary Treasurer

 

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