Yes, I agree. They are to be commended for their continued support. Al - High Point, NC On Jul 24, 2012, at 1:14 PM, Encore Pianos wrote: I think we should all remember that all of the affected pianos are way beyond warranty and have been for quite some time, yet Young Chang has continued taking care of these pianos, albeit at a reduced rate of compensation to the customer and technician. At this point in time, it is up to the customer to pick up the slack for the amount of time required to do this service. We should all also remember that, while Young Chang is ultimately responsible, the problems were caused when a subcontractor who cast the brackets for Young Chang changed their formulation for the metals without telling Young Chang. It was several years before problems began to develop and they could catch the problem. I say that Young Chang has handled this in a manner that is completely honorable, and certainly to a higher standard of business ethics than we could expect from almost anyone else. Will Truitt -----Original Message----- From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Douglas Gregg Sent: Tuesday, July 24, 2012 12:26 PM To: pianotech at ptg.org Subject: [pianotech] Young Chang Young Chang is still around. But be aware that they will pay a maximum of $200 for the warranty job. I just had one that took two trips to just get the action out. I had to go home to get some pry bars and break the middle action brackets to get it out. It really needed some serious regulation too. This piano was only played a few times and was otherwise like new. It should not have needed regulation due to wear and tear, but that is their maximum payment. Doug Gregg Classic Piano Doc Southold, NY -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://www.moypiano.com/ptg/pianotech.php/attachments/20120724/09f1a54f/attachment.htm>
This PTG archive page provided courtesy of Moy Piano Service, LLC