[pianotech] Young Chang

[Paul McCloud]

Will:
The fact is that YC has a Lifetime Warranty on the actions of these pianos. It is a written guarantee.  They have neglected to inform their customers, and they should have had a recall. Customers should not have to pay for the defective parts. There was a time when they charged $100 for a set of brackets and paid nothing to install. 
At least they changed that policy, to their credit.
Paul McCloud
AccuronePianoService.com

On Jul 24, 2012, at 8:33 PM, paul bruesch <paul at bruesch.net> wrote:

> I completely agree, and I always make it a point to point that out to any YC owner.
> 
> On Tue, Jul 24, 2012 at 12:14 PM, Encore Pianos <encorepianos at metrocast.net> wrote:
> I think we should all remember that all of the affected pianos are way
> beyond warranty and have been for quite some time, yet Young Chang has
> continued taking care of these pianos, albeit at a reduced rate of
> compensation to the customer and technician.  At this point in time, it is
> up to the customer to pick up the slack for the amount of time required to
> do this service.
> 
> We should all also remember that, while Young Chang is ultimately
> responsible, the problems were caused when a subcontractor who cast the
> brackets for Young Chang changed their formulation for the metals without
> telling Young Chang.  It was several years before problems began to develop
> and they could catch the problem.
> 
> I say that Young Chang has handled this in a manner that is completely
> honorable, and certainly to a higher standard of business ethics than we
> could expect from almost anyone else.
> 
> Will Truitt
> 
> -----Original Message-----
> From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
> Of Douglas Gregg
> Sent: Tuesday, July 24, 2012 12:26 PM
> To: pianotech at ptg.org
> Subject: [pianotech] Young Chang
> 
> Young Chang is still around. But be aware that they will pay a maximum of
> $200 for the warranty job. I just had one that took two trips to just get
> the action out. I had to go home to get some pry bars and break the middle
> action brackets to get it out. It really needed some serious regulation too.
> This piano was only played a few times and was otherwise like new.
> It should not have needed regulation due to wear and tear, but that is their
> maximum payment.
> 
> Doug Gregg
> Classic Piano Doc
> Southold, NY
> 
> 
> 
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