[pianotech] soliciting testimonials or customer comments?

[tnrwim at aol.com]

Richard

I am in the process of having my website redone by someone who does that for a living. It's not done yet, but one of the first things he asked me was if I had letters of recommendations from customers. He thinks they are a good way of letting other customers know about the quality of my service. I have asked several of my piano teachers and church musicians to write a letter, and also a couple of customer who's pianos I rebuilt. 

So the bottom line, is, yes, it's OK to ask for letters of recommendations, or testimonials. Leave it up to the individual how and what to write. 

Wim 


 



-----Original Message-----
From: Richard W. Bushey <rbushey4 at embarqmail.com>
To: pianotech <pianotech at ptg.org>
Sent: Mon, Oct 15, 2012 7:44 am
Subject: [pianotech] soliciting testimonials or customer comments?


I have seen several technician's websites thatinclude testimonials or customer comments about one's services (including allaspects of tuning/repair, etc. as well as specifically about Dampp-Chaserinstallations), and was considering adding a page such as this for myservices.  I was wondering what you all feel is the proper way to acquire,ask permission to use, etc?   OR do you feel that they are evenhelpful, necessary, or not?  It is always awkward asking people to "dote"on you, however, I think it is still an honest way for potential customersto see that you are legit, punctual, careful, polite, etc. without you havingto "blow your own horn" so to speak.  They will have a tendencyto believe what others say collectively about you.
 
Anyway, if one(me or anyone else) wants to include them on their website, I guess I'm curiousif one should wait for unsolicited comments (cards, emails, etc. that just showup without you asking), or is it alright to ask present and/or former clients(by email, request at the time of tuning, etc.) if they would be willing andable to write an honest note (by email, cards, comment boxes on blogs, facebookentries, etc.) about one's services with the understanding that anything writtencould be used on one's website or other publications such as brochures, etc?
 
So, what do you all do?   
 
 
Richard W. Bushey
Richard's Piano Service
www.RichardsPianoService.com
Rbushey at RichardsPianoService.com
573-765-9903


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