Wim, You don’t have too… But, if you want to make sure you are not double booking then yes. You will only need to do this once, seeing as you are brand new with Genbook. From that point forward, you can pre-book them directly on Genbook while at your customers home. I had to do the same thing. It was time consuming at first but, once I got all of them in there, from that point on, it was fine… From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of tnrwim at aol.com Sent: Tuesday, October 16, 2012 3:14 PM To: pianotech at ptg.org Subject: Re: [pianotech] soliciting testimonials or customer comments? Gerry This might be a problem for me. I preschedule a lot of my appointments. I already have over 400 appointments scheduled over the next year. Does that mean I have to type in all those appointments to Genbook? Wim -----Original Message----- From: Jerry Groot <tunerboy3 at comcast.net> To: pianotech <pianotech at ptg.org> Sent: Tue, Oct 16, 2012 2:22 am Subject: Re: [pianotech] soliciting testimonials or customer comments? P.S Wim. You’re welcome… Also, you must sign into Genbook to schedule ALL appointments from this point forward regardless of what they are. Otherwise, Genbook has no way of knowing what you scheduled on your computer. If you have only Genbook clicked, as I do, then you cannot schedule anything at all on your Outlook because of this… It’s a safety feature. Outlook does NOT, sync with Genbook. Genbook syncs with Outlook… Jer From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org <mailto:pianotech-bounces at ptg.org?> ] On Behalf Of tnrwim at aol.com Sent: Tuesday, October 16, 2012 12:17 AM To: pianotech at ptg.org Subject: Re: [pianotech] soliciting testimonials or customer comments? Gerry I just signed up for this service and sent it my computer guy. I like that it automatically sets up the appointment to my outlook, which is also synced to my IPhone, so I can see right away when a new app is made. The only draw back, as you said, Is when some one schedules an appointment on the north side when I have another appointment on the south side, with no travel time in between. But, as you said, it's a small problem to deal with. The important thing is that customers can now schedule an appointment on line, which seems to be how things are going to done in the future Thanks for recommending this program Wim Sent from my iPhone On Oct 15, 2012, at 3:15 PM, "Jerry Groot" <tunerboy3 at comcast.net> wrote: Hi Rick, No, they can’t. Only I can see my whole calendar and what’s booked. What they see is only what times I have made available to them to choose from and that’s it. They have the choice of picking what suits them best. I can block a day, a part of a day, an appointment time, block out my vacation dates etc., so nobody can book a thing. Or, I can open something up with one click if I blocked it out holding it for a church or for someone else. When people book an appointment they have exactly 5 minutes to complete it. That way, they can’t hold open a time slot while they answer a phone call or while they fool around texting or whatever. After that 5 minute time frame is up and if they haven’t hit the confirm button, it auto exits them out. Then, they have to start over again. I like that feature. If they book the appointment, it will take them less than 2 minutes to fill it all out. You can also require a credit card for confirmation if you choose. I don’t use that feature as I think it would be a turn off. At least it would for me. The reason for it, is for no shows but, when they book the appointment, it sends them an email immediately confirming the chosen date. 24 hours prior to our appointment, it sends them a reminder email with information that I personally placed in there for them to read such as: “In most cases, I will not have to move the piano away from the wall. Please remove all items off from the piano prior to my arrival. Please do not run the dishwasher, load it, or unload it or the vacuum cleaner. I will need it relatively quiet to do my job correctly.” Etc…. Whatever you’d like for it to say. When they set up an appointment, it also auto blocks out that time slot on both Genbook and on my computers Outlook calendar which it is set up to auto coordinate with Genbook without me having to do a thing at all with it.. I come home see that someone booked an appointment and that’s pretty much it. As for distances, that’s the only drawback. You could say something like my travel area is generally let’s say “15 miles from wherever you live. If you are outside of this area, please call me.” You can set it up too, if you don’t want to service for a particular customer for any reason, that they cannot book an appointment online at all! I have only had one time so far, where I had to reschedule someone that was way out of where I was going to go on that day. They were very understanding about it. Everything has its drawbacks…. But, there are far too many positives for me that I can overlook this one. Jerry Groot RPT From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of richarducci at comcast.net Sent: Monday, October 15, 2012 7:57 PM To: pianotech at ptg.org Subject: [pianotech] soliciting testimonials or customer comments? Hey Jerry, can the people booking appointments see you whole calendar? Does it block out times that are already booked? What about distances between appointments? Rick Ucci Uccipiano.com 609-677-0444 On Oct 15, 2012, at 2:51 PM, "Jerry Groot" <tunerboy3 at comcast.net> wrote: If you go to my website, www.grootpiano.com you will see that people can schedule their own tunings at specific times that I have specified. And, you can see any reviews that people have sent to me. FYI, I was booked through November but, I had a “few” changes take place recently so I have a few openings left for this month now. Be that as it may, they can very easily book with me directly online now and many of them do so. Everyone loves it! Especially those that I have to schedule often like my college concert tunings and other venues. It virtually eliminates playing phone tag!!!!!! I’ve been using this service, “Genbook” for scheduling now for about 8 months upon the recommendation of a friend, Loren DiGiorgi who has used it for several years. I love it. An email goes out the day after the appointment has occurred, asking the client to click on a link and provide some feedback on his/her experience. They can say whatever they wish, good, or bad, it is totally their choice… Jerry Groot RPT From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Richard W. Bushey Sent: Monday, October 15, 2012 1:47 PM To: pianotech at ptg.org Subject: Re: [pianotech] soliciting testimonials or customer comments? Also, is it better to have them write to you or about your services? Or does it matter? Richard W. Bushey Richard's Piano Service www.RichardsPianoService.com Rbushey at RichardsPianoService.com 573-765-9903 ----- Original Message ----- From: Richard W. Bushey <mailto:rbushey4 at embarqmail.com> To: pianotech at ptg.org Sent: Monday, October 15, 2012 12:44 PM Subject: [pianotech] soliciting testimonials or customer comments? I have seen several technician's websites that include testimonials or customer comments about one's services (including all aspects of tuning/repair, etc. as well as specifically about Dampp-Chaser installations), and was considering adding a page such as this for my services. I was wondering what you all feel is the proper way to acquire, ask permission to use, etc? OR do you feel that they are even helpful, necessary, or not? It is always awkward asking people to "dote" on you, however, I think it is still an honest way for potential customers to see that you are legit, punctual, careful, polite, etc. without you having to "blow your own horn" so to speak. They will have a tendency to believe what others say collectively about you. Anyway, if one (me or anyone else) wants to include them on their website, I guess I'm curious if one should wait for unsolicited comments (cards, emails, etc. that just show up without you asking), or is it alright to ask present and/or former clients (by email, request at the time of tuning, etc.) if they would be willing and able to write an honest note (by email, cards, comment boxes on blogs, facebook entries, etc.) about one's services with the understanding that anything written could be used on one's website or other publications such as brochures, etc? So, what do you all do? Richard W. Bushey Richard's Piano Service www.RichardsPianoService.com Rbushey at RichardsPianoService.com 573-765-9903 _____ I am using the Free version of SPAMfighter <http://www.spamfighter.com/len> . SPAMfighter has removed 1000 of my spam emails to date. 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