[pianotech] soliciting testimonials or customer comments?

[richarducci at comcast.net]

Hey Jerry, can the people booking appointments see you whole calendar?

Does it block out times that are already booked?

What about distances between appointments?


Rick Ucci
Uccipiano.com
609-677-0444

On Oct 15, 2012, at 2:51 PM, "Jerry Groot" <tunerboy3 at comcast.net> wrote:

> If you go to my website, www.grootpiano.com you will see that people can schedule their own tunings at specific times that I have specified.  And, you can see any reviews that people have sent to me.  FYI, I was booked through November but, I had a “few” changes take place recently so I have a few openings left for this month now. 
> 
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> Be that as it may, they can very easily book with me directly online now and many of them do so.  Everyone loves it!  Especially those that I have to schedule often like my college concert tunings and other venues.  It virtually eliminates playing phone tag!!!!!! 
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> I’ve been using this service, “Genbook” for scheduling now for about 8 months upon the recommendation of a friend, Loren DiGiorgi who has used it for several years.  I love it.  An email goes out the day after the appointment has occurred, asking the client to click on a link and provide some feedback on his/her experience.  They can say whatever they wish, good, or bad, it is totally their choice…
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> Jerry Groot RPT
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> From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Richard W. Bushey
> Sent: Monday, October 15, 2012 1:47 PM
> To: pianotech at ptg.org
> Subject: Re: [pianotech] soliciting testimonials or customer comments?
> 
>  
> 
> Also, is it better to have them write to you or about your services? Or does it matter?
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> 
> Richard W. Bushey
> Richard's Piano Service
> www.RichardsPianoService.com
> Rbushey at RichardsPianoService.com
> 573-765-9903
> 
> ----- Original Message -----
> 
> From: Richard W. Bushey
> 
> To: pianotech at ptg.org
> 
> Sent: Monday, October 15, 2012 12:44 PM
> 
> Subject: [pianotech] soliciting testimonials or customer comments?
> 
>  
> 
> I have seen several technician's websites that include testimonials or customer comments about one's services (including all aspects of tuning/repair, etc. as well as specifically about Dampp-Chaser installations), and was considering adding a page such as this for my services.  I was wondering what you all feel is the proper way to acquire, ask permission to use, etc?   OR do you feel that they are even helpful, necessary, or not?  It is always awkward asking people to "dote" on you, however, I think it is still an honest way for potential customers to see that you are legit, punctual, careful, polite, etc. without you having to "blow your own horn" so to speak.  They will have a tendency to believe what others say collectively about you.
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> Anyway, if one (me or anyone else) wants to include them on their website, I guess I'm curious if one should wait for unsolicited comments (cards, emails, etc. that just show up without you asking), or is it alright to ask present and/or former clients (by email, request at the time of tuning, etc.) if they would be willing and able to write an honest note (by email, cards, comment boxes on blogs, facebook entries, etc.) about one's services with the understanding that anything written could be used on one's website or other publications such as brochures, etc?
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> So, what do you all do?  
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> Richard W. Bushey
> Richard's Piano Service
> www.RichardsPianoService.com
> Rbushey at RichardsPianoService.com
> 573-765-9903
> 
>  
> 
> I am using the Free version of SPAMfighter.
> SPAMfighter has removed 1000 of my spam emails to date.
> 
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