[pianotech] soliciting testimonials or customer comments?

[Jerry Groot]

If you go to my website, www.grootpiano.com you will see that people can
schedule their own tunings at specific times that I have specified.  And,
you can see any reviews that people have sent to me.  FYI, I was booked
through November but, I had a "few" changes take place recently so I have a
few openings left for this month now.  

 

Be that as it may, they can very easily book with me directly online now and
many of them do so.  Everyone loves it!  Especially those that I have to
schedule often like my college concert tunings and other venues.  It
virtually eliminates playing phone tag!!!!!!  

 

I've been using this service, "Genbook" for scheduling now for about 8
months upon the recommendation of a friend, Loren DiGiorgi who has used it
for several years.  I love it.  An email goes out the day after the
appointment has occurred, asking the client to click on a link and provide
some feedback on his/her experience.  They can say whatever they wish, good,
or bad, it is totally their choice.

 

Jerry Groot RPT

 

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Richard W. Bushey
Sent: Monday, October 15, 2012 1:47 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] soliciting testimonials or customer comments?

 

Also, is it better to have them write to you or about your services? Or does
it matter?

 

Richard W. Bushey
Richard's Piano Service
www.RichardsPianoService.com
Rbushey at RichardsPianoService.com
573-765-9903

----- Original Message ----- 

From: Richard W. Bushey <mailto:rbushey4 at embarqmail.com>  

To: pianotech at ptg.org 

Sent: Monday, October 15, 2012 12:44 PM

Subject: [pianotech] soliciting testimonials or customer comments?

 

I have seen several technician's websites that include testimonials or
customer comments about one's services (including all aspects of
tuning/repair, etc. as well as specifically about Dampp-Chaser
installations), and was considering adding a page such as this for my
services.  I was wondering what you all feel is the proper way to acquire,
ask permission to use, etc?   OR do you feel that they are even helpful,
necessary, or not?  It is always awkward asking people to "dote" on you,
however, I think it is still an honest way for potential customers to see
that you are legit, punctual, careful, polite, etc. without you having to
"blow your own horn" so to speak.  They will have a tendency to believe what
others say collectively about you.

 

Anyway, if one (me or anyone else) wants to include them on their website, I
guess I'm curious if one should wait for unsolicited comments (cards,
emails, etc. that just show up without you asking), or is it alright to ask
present and/or former clients (by email, request at the time of tuning,
etc.) if they would be willing and able to write an honest note (by email,
cards, comment boxes on blogs, facebook entries, etc.) about one's services
with the understanding that anything written could be used on one's website
or other publications such as brochures, etc? 

 

So, what do you all do?   

 

 

Richard W. Bushey
Richard's Piano Service
www.RichardsPianoService.com
Rbushey at RichardsPianoService.com
573-765-9903

 

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