[pianotech] who pays?

[John Formsma]

I think you have to eat this one, Wim. You told Mapes it was from a 1098.
That's what they sent. Wasn't their fault.

-- 
John Formsma, RPT
Blue Mountain, MS



On Thu, Oct 18, 2012 at 3:58 PM, <tnrwim at aol.com> wrote:

>  Just curiosu as to why  you sent them all the original strings instead
> of a pattern. Strings are heavy. Postage for paper pattern is way cheaper.
> Aren't you in Hawaii? I'm just sayin
>  FWIW. This is just another reason I try *not *to the use original
> gen-u-whine Steinway parts unless requested.
>
>
> The strings were already off the piano by the time I discovered the
> problem. At least I did keep the old strings, "just in case". Man, am I
> glad I did.
>
> I didn't order them from Mapes to get "original gen-u-whine" Steinway
> parts. I ordered them from Mapes because a lot of you have said they are
> better than Schaff, which has been my bass string supplier. I have ordered
> strings from Arledge, but they are very expensive. So maybe I should look
> around????.
>
> Wim
>
>   -----Original Message-----
> From: Dale Erwin <erwinspiano at aol.com>
> To: pianotech <pianotech at ptg.org>
> Sent: Thu, Oct 18, 2012 10:44 am
> Subject: Re: [pianotech] who pays?
>
>  Wim wrote
> Who's going to pay for this? It cost me $60 to send the original strings
> and the wrong bass strings, back to Mapes.
>   I feel your pain.  Just curiosu as to why  you sent them all the
> original strings instead of a pattern. Strings are heavy. Postage for paper
> pattern is way cheaper. Aren't you in Hawaii? I'm just sayin
>  FWIW. This is just another reason I try *not *to the use original
> gen-u-whine Steinway parts unless requested.
>
> *Dale Erwin R.P.T.
> Erwin's Piano Restoration Inc.
> ** Mason & Hamlin/Steinway/U.S. pianos
> www.Erwinspiano.com
> Phone: 209-577-8397
> *
>
>
>
>
>
> -----Original Message-----
> From: tnrwim <tnrwim at aol.com>
> To: pianotech <pianotech at ptg.org>
> Sent: Thu, Oct 18, 2012 12:31 pm
> Subject: [pianotech] who pays?
>
>  I am restrining a Steinway 1098 console piano. I called Mapes for the
> bass strings, and told them I have a 1098, including the serial number.
> Yesterday I'm getting ready to put the bass strings on, and they don't fit.
> So I called Mapes and they said they sent out the right strings. So I sent
> an e-mail to Steinway, giving them the serial number of the piano, and they
> responded that the piano I have, with Queen Ann legs, has a model F scale,
> not a 1098 scale.
>
> How was I supposed to know that?  Should Mapes have know that, considering
> that I gave them the serial number? But the big question is. Who's going to
> pay for this? It cost me $60 to send the original strings and the wrong
> bass strings, back to Mapes. And I'm sure I have to pay for another set of
> strings, plus shipping. Am I out of the money?  Should Mapes pay for it?
> Can I charge the customer? (That I know isn't right, so I shouldn't even
> ask it).
>
> Wim
>
>
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