[pianotech] who pays?

[Jerry Groot]

I agree.  It's your fault even though you weren't aware of the difference.
Quote: "I have a 1098, including the serial number." They made the wires
according to what they were told.  I'd be POED too about it, as you say, how
are we to know everything.  We don't..  But, we do eat crow from time to
time.  J

 

Jer

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of John Formsma
Sent: Thursday, October 18, 2012 5:42 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] who pays?

 

I think you have to eat this one, Wim. You told Mapes it was from a 1098.
That's what they sent. Wasn't their fault.

 

-- 

John Formsma, RPT

Blue Mountain, MS

 

 

 

On Thu, Oct 18, 2012 at 3:58 PM, <tnrwim at aol.com> wrote:

Just curiosu as to why  you sent them all the original strings instead of a
pattern. Strings are heavy. Postage for paper pattern is way cheaper. Aren't
you in Hawaii? I'm just sayin

 FWIW. This is just another reason I try not to the use original gen-u-whine
Steinway parts unless requested. 

 

 

The strings were already off the piano by the time I discovered the problem.
At least I did keep the old strings, "just in case". Man, am I glad I did.

 

I didn't order them from Mapes to get "original gen-u-whine" Steinway parts.
I ordered them from Mapes because a lot of you have said they are better
than Schaff, which has been my bass string supplier. I have ordered strings
from Arledge, but they are very expensive. So maybe I should look
around????.  

 

Wim

 

-----Original Message-----
From: Dale Erwin <erwinspiano at aol.com>
To: pianotech <pianotech at ptg.org>

Sent: Thu, Oct 18, 2012 10:44 am
Subject: Re: [pianotech] who pays?

Wim wrote 

Who's going to pay for this? It cost me $60 to send the original strings and
the wrong bass strings, back to Mapes.  

  I feel your pain.  Just curiosu as to why  you sent them all the original
strings instead of a pattern. Strings are heavy. Postage for paper pattern
is way cheaper. Aren't you in Hawaii? I'm just sayin

 FWIW. This is just another reason I try not to the use original gen-u-whine
Steinway parts unless requested. 

 

Dale Erwin R.P.T.
Erwin's Piano Restoration Inc.
Mason & Hamlin/Steinway/U.S. pianos
www.Erwinspiano.com
Phone: 209-577-8397

 
  

 

-----Original Message-----
From: tnrwim <tnrwim at aol.com>
To: pianotech <pianotech at ptg.org>
Sent: Thu, Oct 18, 2012 12:31 pm
Subject: [pianotech] who pays?

I am restrining a Steinway 1098 console piano. I called Mapes for the bass
strings, and told them I have a 1098, including the serial number. Yesterday
I'm getting ready to put the bass strings on, and they don't fit. So I
called Mapes and they said they sent out the right strings. So I sent an
e-mail to Steinway, giving them the serial number of the piano, and they
responded that the piano I have, with Queen Ann legs, has a model F scale,
not a 1098 scale. 

 

How was I supposed to know that?  Should Mapes have know that, considering
that I gave them the serial number? But the big question is. Who's going to
pay for this? It cost me $60 to send the original strings and the wrong bass
strings, back to Mapes. And I'm sure I have to pay for another set of
strings, plus shipping. Am I out of the money?  Should Mapes pay for it? Can
I charge the customer? (That I know isn't right, so I shouldn't even ask
it).  

 

Wim 

 

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://www.moypiano.com/ptg/pianotech.php/attachments/20121018/8238de87/attachment.htm>