[pianotech] who pays?

[Dale Erwin]

WIm Wrote
 I didn't order them from Mapes to get "original gen-u-whine" Steinway parts. I ordered them from Mapes because a lot of you have said they are better than Schaff, which has been my bass string supplier. I have ordered strings from Arledge, but they are very expensive. So maybe I should look around????. 


you know the old saying?....Yous gets whats you paze fer.  Its really true with bass strings.
 Arledge has great personal service and good sounding strings
 as Does J.D Grandt in Canada and G.C strings in Canada
 Also Heller bass in Germany. 


  There are many quality makers to choose from and Quality is the question. Whats the difference in price between a great set and and average set of strings?  $100? roughly?
  What quality will our customers expect. What quality would we expect if we were getting bass strings replaced. Know what I mean?
 Not picking on you, but again...I'm just sayin
food for thought
Dael


Dale Erwin R.P.T.
Erwin's Piano Restoration Inc.
 Mason & Hamlin/Steinway/U.S. pianos
www.Erwinspiano.com
Phone: 209-577-8397

 
  





-----Original Message-----
From: tnrwim <tnrwim at aol.com>
To: pianotech <pianotech at ptg.org>
Sent: Thu, Oct 18, 2012 1:58 pm
Subject: Re: [pianotech] who pays?




Just curiosu as to why  you sent them all the original strings instead of a pattern. Strings are heavy. Postage for paper pattern is way cheaper. Aren't you in Hawaii? I'm just sayin
 FWIW. This is just another reason I try not to the use original gen-u-whine Steinway parts unless requested. 



 
The strings were already off the piano by the time I discovered the problem. At least I did keep the old strings, "just in case". Man, am I glad I did.
 
I didn't order them from Mapes to get "original gen-u-whine" Steinway parts. I ordered them from Mapes because a lot of you have said they are better than Schaff, which has been my bass string supplier. I have ordered strings from Arledge, but they are very expensive. So maybe I should look around????.  
 
Wim

 



-----Original Message-----
From: Dale Erwin <erwinspiano at aol.com>
To: pianotech <pianotech at ptg.org>
Sent: Thu, Oct 18, 2012 10:44 am
Subject: Re: [pianotech] who pays?


Wim wrote
Who's going to pay for this? It cost me $60 to send the original strings and the wrong bass strings, back to Mapes. 
  I feel your pain.  Just curiosu as to why  you sent them all the original strings instead of a pattern. Strings are heavy. Postage for paper pattern is way cheaper. Aren't you in Hawaii? I'm just sayin
 FWIW. This is just another reason I try not to the use original gen-u-whine Steinway parts unless requested. 


Dale Erwin R.P.T.
Erwin's Piano Restoration Inc.
 Mason & Hamlin/Steinway/U.S. pianos
www.Erwinspiano.com
Phone: 209-577-8397

 
  





-----Original Message-----
From: tnrwim <tnrwim at aol.com>
To: pianotech <pianotech at ptg.org>
Sent: Thu, Oct 18, 2012 12:31 pm
Subject: [pianotech] who pays?


I am restrining a Steinway 1098 console piano. I called Mapes for the bass strings, and told them I have a 1098, including the serial number. Yesterday I'm getting ready to put the bass strings on, and they don't fit. So I called Mapes and they said they sent out the right strings. So I sent an e-mail to Steinway, giving them the serial number of the piano, and they responded that the piano I have, with Queen Ann legs, has a model F scale, not a 1098 scale. 
 
How was I supposed to know that?  Should Mapes have know that, considering that I gave them the serial number? But the big question is. Who's going to pay for this? It cost me $60 to send the original strings and the wrong bass strings, back to Mapes. And I'm sure I have to pay for another set of strings, plus shipping. Am I out of the money?  Should Mapes pay for it? Can I charge the customer? (That I know isn't right, so I shouldn't even ask it).  
 
Wim 


 

 

 
 

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