[pianotech] who pays?

[J Patrick Draine]

Wim, this sort of mistake has been occurring for decades. As Will
indicated, we can't make the assumption our supplier has the exact specs
handy, especially when you give them the wrong information. We eat our
mistakes, and it isn't any fun!
Time to scout your customer database for someone who actually owns a 1098,
and see if their bass can benefit from having this set installed.
Deal with it, and get over it. Remember, you aren't scraping frost off your
car's windshield, and Hawaii is a fine piece of paradise.
Patrick of the Northeast Region

On Thursday, October 18, 2012, wrote:

> I am restrining a Steinway 1098 console piano. I called Mapes for the bass
> strings, and told them I have a 1098, including the serial number.
> Yesterday I'm getting ready to put the bass strings on, and they don't fit.
> So I called Mapes and they said they sent out the right strings. So I sent
> an e-mail to Steinway, giving them the serial number of the piano, and they
> responded that the piano I have, with Queen Ann legs, has a model F scale,
> not a 1098 scale.
>
> How was I supposed to know that?  Should Mapes have know that, considering
> that I gave them the serial number? But the big question is. Who's going to
> pay for this? It cost me $60 to send the original strings and the wrong
> bass strings, back to Mapes. And I'm sure I have to pay for another set of
> strings, plus shipping. Am I out of the money?  Should Mapes pay for it?
> Can I charge the customer? (That I know isn't right, so I shouldn't even
> ask it).
>
> Wim
>
>
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